Dell Enterprise Technical Support Analyst - Storage 24x7 in Dublin, Ireland
The EMEA Enterprise Support Centre in Cherrywood is a multilingual support centre offering high complexity technical support to Dells Server, Storage and Advanced Software customers. To keep ahead of the cutting edge technology we support, we place a high emphasis on training, industry certification and skills development. Only through developing our people can we truly offer award winning support to our customers.
We look for technical experts with professional IT experience and a passion for delivering great customer service. Whether your background is in hardware or software, or youre at home with both, a career with us promises great training and development, a fantastic work/life balance and real opportunities to progress. Language skills are a must, as we support our EMEA customers in 20 different languages.
Work as a part of a team to provide outstanding technical support to enterprise customers with EqualLogic and Compellent SAN solutions.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Maintain the highest levels of customer satisfaction.
Assist co-workers whenever necessary to promote a team environment
Work with management to help identify and successfully implement areas for business improvement
Stay up to date with relevant industry certifications (VMware, Cisco, Microsoft, etc)
KNOWLEDGE, SKILLS, AND ABILITIES:
Working knowledge of at least 3 of the following: VMware, Hyper-V, XenServer, Windows Server, Linux
Strong understanding and proven work experience with Cisco or Brocade based SAN infrastructures
Strong understanding and proven work experience with server and storage hardware
Strong problem solving and analytical skills
Self motivated and results driven
Strong customer handling skills
Excellent planning, priority and time management skills
Strong interpersonal skills, ability and approachability
Excellent verbal and written communication skills; must be fluent in English
At least 3 years experience in enterprise technical support or systems/network engineering.
EDUCATION / CERTIFICATION:
Desirable:- Degree/Diploma in IT related discipline
Desirable:- VCP, CCNA, MCITP, EMCPA, LPIC