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Dell IPS Senior Engineer (Telco) in Dublin, Ireland

IPS Senior Engineer (Telco)

International Product Support (IPS) Engineers are responsible for high level support of next-generation Dell Technologies software application and new products for a changing world. Working at the cutting edge, IPS Engineers work cross-functionally with other engineering teams and selected technology partners to support software for platforms, peripherals, applications and diagnostics — all with the most advanced trouble shooting technologies, monitoring and management tools, and analysis and problem resolution methodologies.

Telecom Systems Business Unit

The Telecom Systems Business Unit is creating products and solutions that cater to the worldwide telecommunications market, which is exploding with new and exciting opportunities made possible by new developments such as 5G, Internet of Things, and virtualized radio access networks (RANs). The market consists of communication service providers, managed service providers, hosting companies, content delivery network companies, cloud service providers, and consumer/enterprise web-technology providers.

Our IPS engineering support team members are responsible for the high-level support of cutting-edge software products and solutions for and to this market. They engage directly with external customers and work closely with quality, services, customer support and sustainment teams to ensure we continue to win the confidence of our Telco customers by delivering and supporting world-class products and solutions.

Join us as our IPS Senior Engineer Lead , in partnership with the software engineering team in Ireland, to do the best work of your career and make a profound social impact.

What you’ll achieve

As an IPS Senior Engineer, you will be a part of a team in a very fast paced, agile environment that requires strong technical ability, flexibility, sound judgement and creative thinking.

You will:

  • Demonstrate your ability to deploy, monitor and troubleshoot Dell’s Bare Metal Automation and Telecom products portfolio for our Telecom Systems Business

  • Diagnose product issues and engage in triaging and performance tuning

  • Provide design guidance and recommendations for enhancements to subsequent releases

  • Foster mutually beneficial strategic alliances with customers through in-depth analysis, coordination, and collaboration

  • Engage in innovative solutions that contribute to process improvement for achieving strategic business objectives

  • Mentor team member in engineering rigor, advanced diagnostics, and issue resolution, as well as professional soft skills to effectively resolve the most complex and challenging product or process issues and driving opportunities for product improvement

  • Resolve customer-reported issues while working closely with other cross functional teams, occasionally traveling to customer sites

  • Apply your advanced technical expertise using standard operating and diagnostic protocols to resolve a range of highly complex system level issues

  • Drive operational excellence through quality closures and proper escalation of issues

  • Lead efforts in facilitating problem re-creation and failure analysis of system level issues

  • Create and deliver timely and highly focused training programs

  • Work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles, including identification of issues and broad product design matters that impact customers

  • Leverage industry and engineering experience, and drive realization of financially and strategically viable functionality and/or serviceability enhancements for Dell products in its distributed business environment

  • Develop and deliver presentations of business and/or engineering information to all audiences including peers, customers, and senior leadership

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 10-15 years of software product support experience

  • Strong problem-solving and analytical skills

  • First-rate customer focus and excellent communications and interpersonal skills

  • Agility while working under pressure with calmness and composure

  • Experience with Windows/Linux/ESXi/Virtualization configuration, optimization, and troubleshooting

  • Experience in server hardware configuration, log analysis and troubleshooting

  • Experience with networking and communications technologies such as Ethernet, TCP/IP, iSCSI, Firewalls, Network Switches/Routers

  • Experience using tools like Jira, GitHub, Jenkins, Confluence, MS Teams

Desirable Requirements

  • Bachelor’s or master’s degree in computer science or related field

  • Demonstrated experience as a Technical lead of a software support teams with a proven track record

  • 5+ years of relevant experience in the wireless and wireline telecom industry at a service provider and/or equipment vendor

  • Strong Exposure to Telco / Communication Service Provider environment

  • Experience scripting with PowerShell, Bash, or Python.

  • Working experience with network analyzers (Hardware and Software) e.g. Finisar, Wireshark etc.

  • Experience using Go along with C/C++ and tools like PostgreSQL, MongoDB, gRPC and REST APIs

  • Experience working with AWS, Azure and other cloud providers a plus

  • Experience in system management protocols like SNMP, WSMAN, IPMI, Redfish etc

  • Experience with virtualization using VMware, Hyper-V etc

  • Knowledge of VMWare (TCP, Tanzu), Red Hat OpenShift, AWS, Azure, SQL, Containerization, Kubernetes

  • Knowledge of system orchestration products using protocols like Redfish/WSMAN to manage Servers and REST/SNMP/CLIs to manage networking devices

  • Knowledge of network security and data protection

  • Certifications, such as: VMware Certified Network+, CCENT, CCNA or higher, LPI-2 or RHCE, VCP–DCV, VCP-NV, or equivalent

  • Experience in any of the technologies, TCP/IP Networking, VMWare, Linux (Red Hat, Ubuntu, or CentOS), Microsoft Server OS, SAN/NAS Solutions, Modular Server Solutions, Oracle

  • Experience with advanced networking switch configurations and troubleshooting including vSwitches.

  • Experience in Linux, Windows and ESXi networking configuration, optimization and troubleshooting including network drivers.

  • Negotiation and persuasion skills

  • Proficient in reading and understanding technical data sheets; Understanding of machine characteristics that affect software systems.

  • Experience in Failure Analysis, escalation management and documentation.

  • Agility to adapt to technologies and processes quickly

  • Working Knowledge in one or more of the following technologies - Network Switching and/or Routing, Firewalls, Linux, Virtualization, Data Protection.

  • Fault Isolation and Troubleshooting Methodology

  • Customer focused Customer Service skills

  • Interpersonal skills Ability to work in a high-pressure environment

  • OSS & FCAPS knowledge / NOC / SOC experience

  • Knowledge in any of the technologies, TCP/IP Networking, VMWare, Linux (Red Hat, Ubuntu, or CentOS), Microsoft Server OS, SAN/NAS Solutions, Modular Server Solutions, Oracle

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: 15 October2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy)

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