Dell Junior Linux Security Analyst - Secureworks - Edinburgh, UK in Edinburgh, United Kingdom

Junior Linux Security Analyst

Competitive salary

Edinburgh

Secureworks Overview

Secureworks (SCWX-NASDAQ) is a global leader in intelligence-driven information security solutions. We help organizations confidently pursue business goals in a digitally-connected world.Consistently recognized by industry analysts and readers’ polls, we are one of the best in the world at understanding and anticipating threat behavior. We see 250 billion events every day across 4400 clients in more than 55 countries, and our solutions work across all the layers of a client’s security environment, including 330 different vendor technologies. Join a talented, dedicated, and diverse team of researchers, analysts, engineers, consultants and business professionals who are focused 100% on protecting our clients from cyber threats. We seek out the brightest minds and empower our teams with the tools and support they need to fight the bad guys and maintain our company’s leadership in the cyber security industry.

Uniquely positioned to adapt as the industry evolves, we are also proud to be part of the Dell Technologies family. We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

Role Overview

Working in a Security Operations Center environment with other security and networking professionals, you will gain the skills necessary to provide intermediate to advanced level troubleshooting support for all devices managed and monitored by the Health & Infrastructure Team. You will help resolve critical service outages, handle customer escalations, and mentor team members.

You will be responsible for performing highly detail-oriented work that involves working at a level that requires an exceptional attention to detail. You should also possess excellent analytical and troubleshooting skills and be capable of maintaining high levels of client satisfaction to strict service level agreements.

Key Responsibilities

  • Take ownership of and troubleshoot tickets generated by the health monitoring system and clients.

  • Resolve problems introduced into client networks including, but not limited to misconfiguration and device failure.

  • Remotely manage client devices and correct problems.

  • Professionally and courteously manage client communications ranging from authenticating callers to creating and/or updating tickets for all work and client concerns.

  • Identify internal Secureworks infrastructure outages and escalate to the appropriate teams for resolution on a wide variety of systems.

  • Be primary point of contact for information and issue resolution of critical outages for client

Essential Requirements

  • Excellent written and verbal communication skills

  • Understanding of intrusion detection, firewall operations, and other general security practices

  • Strong understanding of Unix or Linux operating systems including, but not limited to:

  • Navigating the directory structure

  • Obtaining system statistics such as CPU, memory, disk, network interface utilisation from the command line.

  • Identifying potential problems from system logs.

  • Solid understanding of computer network fundamentals including address resolution protocol, routing, network address translation, virtual private networks and the OSI model.

Desirable Requirements

  • Completion of a Bachelor’s degree or equivalent program in Computer Science, Computer Engineering, NetworkSecurity, Information Security or Information Technology is desirable or relevant industry experience

  • Relevant industry qualifications in the management of firewall, security appliance or computer systems however other vendor certifications will be considered

  • Previous theoretical and industry based knowledge of working within the Security Industry

Working Hours

This role will work 11.30-20.00 Monday to Friday, but this may be subject to change. A shift allowance will be provided on top of your base salary.

Why work with us?

Life at Secureworks means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential. Our team members’ health and wellness is our priority as well as rewarding them for their hard work. Our Edinburgh office is vital to Secureworks. As our core technology hub in the UK, it’s a large, modern, open plan space conveniently located a short walk to Princes Street and Waverley train station which has a break out area with fresh fruit and fresh coffee available.

As a leading technology employer, we actively encourage further development for our employees. This is done through our range of internal training programmes, training affiliation with SANS GIAC, various vendors, encouragement for the team to go technology conferences or even our regular company hackathons.

Secureworks is part of the Dell Technologies family of brands. If you require any assistance in applying for an open position or have any specific requirements to attend an interview, please contact UKTalentAcquisition@Dell.com

We are a Disability Confident Committed Employer and aim to ensure our recruitment process is inclusive and accessible.

Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.