Dell Client Technical Support Specialist in Eldorado do Sul, Brazil

Client Technical Support Specialist

Competitive salary

Location : Eldorado do Sul

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technical Support Specialist on our Client Support team in [Eldorado do Sul.

Dell's world-class customer service doesn’t end when a client purchases our innovative products. Our Client Tech Support team is there for them whenever they need help – by phone or email, online and on social media. We answer questions about the installation, operation, configuration, customization and use of Dell products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Key Responsibilities

  • Support our Customers through Phone, Chat or email in our Client Line (notebooks and Desktops)

  • Responsible for managing cases until solution to delivery the best customer experience

  • Research known problems to find solutions and bring to the team the best practices in weekly meetings

  • Technical Point of Contact for Critical and Complex Cases

Essential Requirements

  • 3+ years Experience in Support Area

  • English Level - Intermediate+ Education: College Complete in Technology Area or in Progress

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Desirable Requirements

  • Certification: CompTIA A+, MCSA A+, or related

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re keen to help customers get the best from truly ground-breaking technology, this is your opportunity to develop with Dell.

Closing date: 01November 2018 .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .