Dell Customer Care Supervisor in Eldorado do Sul, Brazil
Customer Care Supervisor
If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.
Join us as a Customer Care Supervisor on our Customer Services team in Eldorado do Sul, Brazil to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Customer Care Supervisor , you will be responsible for leading one of our teams that provides solutions to our customers and promoting a unique post sales experience. You will work with agents that support Consumer, Small and Medium Business customers on delivering the best solution to any issues customers may face after they buy from us.
Provide direct supervision to an operational team who handles customer issues through phone, email or chat
Monitor daily progress, making adjustments and developing plans to ensure optimal performance and service, handling customer escalations as needed
Promote collaboration and accountability in your team and related functional areas to meet goals
Drive process and efficiency improvement applying innovation
Lead career, performance and development conversations of team members
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Relevant experience in leading teams
Passionate about Customer Services
Optimal organization, process improvement and project management skills
Portuguese (fluent/native) and English (advanced) communication skills
Undergraduate degree or higher
- Graduate degree
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .
Application closing date: 18 May 2021
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy) .