Dell DFS Services IT Sr. Manager in Eldorado do Sul, Brazil

IT Sr. Manager DFS Global Services

Competitive salary

Location : Eldorado Do Sul, Brazil

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Dell Financial Services at Dell, we are looking for a highly skilled technologist and solution delivery management professional to join our energetic, fast-paced environment.

Your primary responsibility is to identify, evaluate, staff and execute the designated IT roadmap of transforming middleware layer into microservices and taking it to cloud. You will enable and develop new business analytic capabilities and proficiencies by partnering with the Business Partners and CoEs to understand needs and deliver innovative solutions. With an understanding of Dell’s business and knowledge of the various technological capabilities/platforms, you will advise key stakeholders on an array of possible technical solutions, effectively communicating advantages, disadvantages and potential risks of different approaches. You will also develop and motivate highly technical team members to accomplish these goals.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

  • Continually challenges the current model and methods: tracks Software Engineering productivity and quality metrics, comes up with creative ideas to improve the efficiency and effectiveness of the team for continuous improvement.

  • Communicates effectively with technical and non-technical audiences and develop and deliver engaging presentations that influence and persuade leadership on recommendations.

  • Reviews program requirements, deployment plans/launch orchestration plans and provides appropriate recommendations to improve quality, de-risk or pre-empt issues

  • Works with other sub functions and provides active guidance in core software development processes: Build & Deploy, Continuous Integration and Continuous Delivery, Security Scans, Design Pattern application, Testing Automation, etc.

  • Reviews resource and budget plans for project delivery and takes appropriate actions to address mismatches in supply and demand, whether raising job requisitions for FTEs, onboarding or off-boarding contractors, or raising SoWs for consulting support.

  • Partners with other IT managers in US, Ireland, India and Romania to ensure interdependencies between teams are closely managed and to leverage expertise and skills from other teams as needed.

  • Performs all people management functions: performance reviews, staff calls, 1x1’s, recruiting, hiring, on-boarding, career development, talent retention and motivation, etc.


  • Bachelor’s Degree and 8+ years of relevant IT experience (Software Development or Quality Assurance) out of which 3+ years performed in leadership roles.

  • Proven/hands-on and relevant experience in at one or more of the following technologies: .NET, Java, OSB, BAM, BPEL, ESB, Cloud ( AWS, Azzure, Pivotal Cloud Foundry) as well as with QA automation.

  • Ability to manage a multi-disciplinary department or a group and succeed partnering and driving virtual (globally distributed) teams with proven knowledge in depth and experience leveraging agile development practices (Scrum, Pivotal lLabs, SAFE, etc) while assigning roles and coaching employees for optimal team performance/dynamics.

  • Demonstrated accomplishments managing projects and software development delivery teams working with diverse technology stacks (custom development, package integration) in the delivery of large scale and complex projects.

  • Experience leading cross functional agile teams using appropriate measures and KPIs to validate and report on software quality and ensuring quality is driven into the heart of the development process from requirements definition through to delivery

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .