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Dell HR Shared Services Specialist in Eldorado do Sul, Brazil

HR Shared Services Specialist

Location: Eldorado do Sul - RS

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Shared Services Specialist on our HR Shared Services team in Brazil

Who ensures that our groundbreaking company can drive human progress? Our HR Shared Services team works behind the scenes to facilitate the smooth running of the organization. We lead on multiple HR areas, including talent management, talent acquisition, compensation and benefits, vendor management, human resources information management and records management. Constantly consulting with HR and business leadership to ensure our support meets the needs of the organization, we drive the development of programs to build business capability, input onboarding or offboarding and influence business change.

Key Responsibilities

· Apply working knowledge and understanding of Human Resources programs, processes, applications, Policies and administration to assist customers via case management.

· Determine best method(s) to resolve issues ensuring customer satisfaction and adherence to companyPolicies and practices.

·Work cross-functionally with other departments (as required).

·Assist with Onboarding Day (1) one tasks for New hires

·Record Management – creation and maintenance of employee files,

· Digitalization of employee documents to OWC & Storage process

·Assist with HR Compliance employee documents audits.

·Work on related HR Operations - Site Operations activities and Workday actions / Service Now cases.

Essential Requirements

·Strong verbal and written communication skills (both in English and Portuguese)

·Strong commitment to quality and detail oriented

·Strong customer service skills (includes the ability to handle difficult customer issues in a professional manner, respond to customer needs in a timely manner and identify customer needs)

·Ability to demonstrate initiatives and good judgment in resolving issues affecting customer satisfaction

·Ability to manage time and prioritize effectively

·Prior experience in dealing with confidential information a plus

·Previous HR experience required

Desirable Requirements

·Ability to manage time and prioritize effectively

·Ability to work well with others

·Working knowledge of HR Practices

If you’re keen to gain a wider breadth of HR expertise, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here (http://www.dell.com/learn/us/en/uscorp1/corp-comm/cr-equal-employment-opportunity?c=us&l=en&s=corp&cs=uscorp1) .

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