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Dell IT Application Management Sr Analyst in Eldorado do Sul, Brazil

IT Application Management Sr Analyst

Join us as a IT Application Management Sr Analyst on our IT App Management team in Brazil to do the best work of your career and make a profound social impact.

What you’ll achieve

As a IT Application Management Sr Analyst you will be responsible for monitor and maintenance of applications and restore services for end users. You will communicate with stakeholders such as customers, development teams and end users to learn system’s behaviors and correctly address issues.

You will:

  • Utilize external and internal resources, including teammates, to investigate technology and build knowledge;

  • Analyse software and hardware problems to coordinate workable solutions;

  • Propose and implement systems enhancements that will improve its reliability and performance;

  • Monitor and react to system’s outputs and depending on the incident's priority and complexity, will escalate or troubleshoot accordingly;

  • Run metrics regarding incident working.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Academic Background in IT (undergraduate or graduated);

  • Advanced English;

  • Knowledge of configuration, maintenance and support;

  • Great communication skills;

  • 1 year of experience with support or software development.

Desirable Requirements

  • ITIL v3 certification;

  • Knowledge of client/server networks;

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: 27 April 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy) .

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