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Dell IT Sr Analyst in Eldorado do Sul, Brazil

IT Application Management Sr Analyst - Product Connectivity IOT & Telemetry

Driving human progress is not just about providing cutting-edge technology – it’s also about maintaining and supporting it. Our IT Service Operations team provides holistic support and proactive monitoring to maintain the overall health of IT applications, tools and infrastructure in complex global businesses. We are subject matter experts in hardware, data and software, security, information access, system performance and data integrity. We also work in partnership with other IT functions and departments to recommend process improvements and resolve system outages.

Join us to do the best work of your career and make a profound social impact as a IT Application Management Sr Analyst - Product Connectivity IOT & Telemetry on our Information Technology team in Brazil .

Key Responsibilities

You will:

  • Troubleshoot low to critical technical problems in Production within acceptable service levels.

  • Utilize internal resources and teammates to investigate technology and comprehend procedures

  • Monitor and react to output from tools and systems and apply this information to process improvement projects.

  • Participate in root-cause analysis of technical incidents and develop support plan to avoid recurring incidents/production issues.

Essential Requirements

  • Strong debugging experience with Java/J2EE technologies, including Spring (Spring Framework and Spring Boot), Hibernate, Web Application/Web Services with JBoss & WebSphere, Restful Webservices, etc.

  • Able to use advanced debugging techniques including analysis of heap/thread dump files, tracing, and performance tuning and monitoring

  • Experience in REST, SOA, Pub-Sub, and microservice architectures as well as proficiency with Unix/Linus

  • Experience in one or more relational databases such as Microsoft SQL Server, MySQL, Oracle.

  • Proven ability to effectively troubleshoot program errors and fluency in English.

Desirable Requirements

  • Good knowledge in monitoring systems like Catchpoint, Splunk, Zabbix, Riverbed, etc.

  • ITIL Foundation or higher.

  • Multi disciplinary skills in IT environment (Infrastructure, Application, Development Lifecycle) and Product Management x Agile Environment.

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here. (https://jobs.dell.com/diversity-and-inclusion)

Closing date: 14 May 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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