Dell Sales Engineer Analyst - DPS Specialist - BR in Eldorado do Sul, Brazil
Sales Engineer Analyst
Championing ground-breaking innovations to customers takes all kinds of expertise. Our sales-makers at Dell Technologies must operate at the leading edge of tech knowledge. That’s why our Sales Engineer Analysts make such a difference. Field Sales and Pre-Sales professionals rely on us for technical and consultative support. And because we’re familiar with the full range of Dell Technologies products and services, we can help provide a solution to any challenge. As well as receiving, organizing and fulfilling requests, we provide skilled support to both Sales Engineers and Analysts.
Join us to do the best work of your career and make a profound social impact as a Sales Engineer Analyst - DPS Specialist on our PSS team in Brazil.
Clearly understand the request and provide a solution from personal knowledge assisted by local tools, product documentation and escalation to subject matter experts within the priority level chosen by the requester.
Have excellent communications skills that ensure quality solutions the first time resulting in a positive experience to the requester.
Utilize and maintain escalation contact lists for all Products and Services supported by the Pre Sales Support Center.
Broad knowledge of the computer systems environments, Operating Systems, and the industry’s most popular applications and products.
Good knowledge of the operation, installation, and maintenance of several DELL EMC products or their industry equivalents.
Understand and be able to work questions within the most popular systems and environments in which DELL EMC products operate
Expand knowledge of DELL EMC products.
Good communication skills
Customer service orientation
Knowledge of Powerpoint presentation
Principal Duties and Responsibilities:
Logging of requests via the SFDC Case system in order to provide accurate tracking of cases around various Sales and Presales requests
Escalation of problems when appropriate to Team Leader and GBS Manager
Knowledgeable of DELL EMC storage products to provide the Presales teams’ with appropriate and best configuration as per customer requirement. Provide support of DELL EMC products, solutions, services and tools and utilities.
Development of a wide range of technical configurations, including full product specifications and pricing.
Perform technical configuration requests using DELL EMC configuration tools.
Interpret customer request and upload data from a customer's systems (server, file service, database application, or catalog) to analytical tools to create customized analysis of potential solutions for sales and presales to present to the customer.
Development of technical hardware/software quotations and configurations, including full product specifications and pricing.
Additional tasks can include creating current state technical drawing diagrams.
Requirement for quality of communication and Technical knowledge to obtain a solution.
Will be able to qualify for and successfully complete basic and intermediate level EMC product training courses.
Improve the quality of the group’s processes and tools.
Use documentation systems to research solutions
• Bachelor’s degree
• 2 years’ experience in a support or technical role
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself, and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI, and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .