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Dell Senior Analyst, TMX Desktop & App Virtualization in Eldorado do Sul, Brazil

Senior IT Service Operations Analyst

Be a part of a team that’s ensuring Dell Technologies' product integrity and customer satisfaction. Our team responsible for 24x7x365 platform management of multiple platforms including Citrix, Horizon vApps and VDI solutions. We provide secured application virtualization services to all lines of business globally including outsource service providers.

Join us as a Senior IT Analyst on our IT Service Operations team in Brazil to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Senior IT Service Operations Analyst, you will provide not only remote platform support for internal & external users in complex and business-critical environments. You will also deliver business-fit solutions and maintain exceptional stakeholders relationship through Persona model.

You will:

• Troubleshoot moderate technical problems within acceptable service levels

• Communicate within functional teams to provide problem resolution updates

• Utilize internal resources and teammates to investigate technology and understand procedures

• Monitor and react to output from tools and systems and apply this information to process improvement initiatives

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Solid IT Support experience with involved in Citrix and/or VMWare Horizon 7 platform

• Preferably candidates with experience of administration of Microsoft System Center Configuration Manager, Citrix, VMWare Horizon, Workspace One and other similar applications

• Strong knowledge on VMWare vSphere v6.7 or above environment

• Passion for continuous improvement and quality outcomes

• Excellent written and verbal communication skills possessing the ability to translate complex concepts into simplified and coherent explanations.

Desirable Requirements

•Strong knowledge on Windows Server 2019 operating system and experience with supporting public or private cloud infrastructure a plus

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: 30 June 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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