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Dell ServiceNow Senior Software Engineer in Eldorado do Sul, Brazil

IT Senior Software Engineer

Be a part of our Enterprise Service Management organization supporting our ServiceNow platform. The team provides support, monitoring, incident resolution, continual service improvement and platform enhancement services to our global user base.

Join us as a Senior Software Engineer on our Information Technology team in Eldorado, Brazil to do the best work of your career and make a profound social impact.

What you’ll achieve

This position will work in an agile structure as a part of a global product team providing production support and task-based configuration activities for a large and complex instance of ServiceNow. The incumbent will be expected to participate in all scrum and deployment activities and work from assigned stories, tasks, defects or incidents. Work may include extended hours while supporting deployments and other production related activities such as service restoration or incident triage when needed.

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You will:

  • Be a member of a fast-paced global product team working on existing, new and enhanced ServiceNow capabilities.

  • Work in a Product Model that includes end-to-end ownership of the product's design, operation, maintenance and growth.

  • Work on both Portal (end user) and Platform (fulfiller) elements of ServiceNow

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Experience in IT support and operational roles and ITIL based IT Service Management processes. Preferably experience supporting or configuring ServiceNow including incident resolution and process improvement.

  • SNOW Certified Administrator. Thorough understanding of ITIL/ITSM processes and their relationships.

  • Experience with ServiceNow platform upgrades, Portals and use and management of update sets. Agile methodologies, scrum participation and working in global team environments.

  • Positive attitude, Logical thinker with good analytical and problem-solving skills. Excellent written and verbal communication skills possessing the ability to translate complex concepts into simplified explanations.

Desirable Requirements

• Bachelor’s degree or equivalent

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: 31 May 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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