Dell Software Engineer 1 in Eldorado do Sul, Brazil
Works on programs of diverse scope where troubleshooting and problem resolution require solid understanding of applications and interfaces. Interfaces regularly with team members, cross-functional I/T, and business users to understand customer needs.
Perform support functions including resolution of issues, tracking issues utilizing the ServiceNow and TFS applications and on call support rotation with team. Within target times, respond and resolve trouble tickets and non-production issues. Perform timely and detailed updates in the event log, resolution and root cause sections of the trouble ticket. Communicate status of the tickets with users in a timely manner. Maintain a positive relationship with business partners.
Applies a comprehensive knowledge of application programming and design to analyze and isolate issues, as well as develop solutions to highly complex problems. Thorough understanding of key business drivers and ability to communicate and translate those needs to technical solutions. Ability to effectively communicate business issues to the appropriate level.
Technical Skill set required:
ORACLE 8 and Above (Must)
PL/SQL development skill set (Must)
Windows 2000 server (Must)
MQ knowledge (good to have)
Candidate should possess the following qualities:
Demonstrate command skills
Strategic focus on incident and problem reduction within environment
Communication skills (written and verbal)
Proven problem solving skills
Ability to "think out of the box"
Strong Infrastructure knowledge (networking, hardware, etc.)