Dell Software Engineer IT in Eldorado do Sul, Brazil
Software Engineer IT
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a [Job title] on our [Job family] team in [Location].
The Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.
Looking for a Production Support professional having experience working in L2 /L3 with experience in Java development and its related technologies, such as Hibernate, Spring, Spring Boot, JPA, JMX, IDEs Eclipse(mandatory) & IntelliJ (preferred but not mandatory), Webservices rest and SOAP. Good knowledge with SOAP UI tool.
Good Hands-on Experience in : Java and its related technologies, such as Hibernate, Spring, Spring Boot, JPA,JMS, JMX, IDEs Eclipse(mandatory) & IntelliJ (preferred but not mandatory), Webservices rest and SOAP. Good knowledge with SOAP UI tool, Weblogic Application Server.
Experience with Application Development / Production Support (L2 & L3)
Knowledge and understanding of Tools: Splunk , TFS
Exposure to PCF is preferred but not mandatory
Ticketing tools (BMC Remedy, Servicenow, IBM GSM etc.) would be an added advantage.
Internal and external customer support experience is preferred.
Working knowledge of ticket management is an advantage.
Ability to multi task workload in a fast pace dynamic environment.
Professionalism and a good work ethic are required.
Able to perform on-call duties on a rotational basis when required for additional hour support
Occasional off-hours work required.
Handle L3 Task Tickets and Production defects
Engage in and improve the whole lifecycle of L3 Fixes from inception and design, through deployment, operation and refinement.
Analyze activities of the team and provide feedback loop to teams on operational gaps or resiliency concerns
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
Practice sustainable incident response and blameless postmortems.
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Work with a global team spread across tech hubs in multiple geographies and time zones
Share knowledge with peers and mentor junior resources
- Exposure to TFS and Agile Development Methodology
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you’re ready to develop cutting-edge software for a changing world, this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .