Dell Specialist, Order Management in Farmington Hills, Michigan

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

We can’t wait for you to discover this for yourself as a Order Management Specialist.

ACCOUNTABILITIES

Responsible for the end-to-end order management and processing of products, services and solutions received via sales staff and direct customers.

Interfaces with and supports both internal and/or external customers. Researches customer problems and delivers solutions.

Completes order requirements, and checks the price and quantity of each item listed.

May facilitate an order audit and quality control process. Liaises with cross-functional teams to drive velocity, backlog management and frictionless rate.

May drive order processing efficiencies or sales operations process improvements through various projects.

Completes and maintains customer records per business controls. May maintain account online product and service offerings.

REPONSIBILITIES

Oversees the Order Management workflow to ensure highest quality and productivity in processing of orders

Trains individuals within the group on systems and policies and procedures Drives team goals through the coordination of work

Assists the team in resolving the more complex issues Works on complex order entry projects, rollouts, on-line and services Involved in support type functions, stats, documentation of policy and procedures, reporting and research, and occasional order entry.

May be involved in, workflow distribution and quota assignments

Utilizing a variety of well-developed organizational and project management skills, incumbent is responsible for providing sales order process support and reporting reconciliation for a defined sales territory (s).

Uses sound judgment, in the application of general business principles and demonstrates initiative in carrying out assigned duties.

Achieves a high degree of familiarity with and in-depth knowledge of field and corporate operational systems, processes and policies.

REQUIREMENTS

-Ability to work independently.

-Customer focused.

-Ability to analyze information and draw accurate conclusions.

-Able to adapt to change.-Takes initiative.-Sense of urgency.

-Time management skills.

-Organizational skills.

-Ability to execute.

-Strong working knowledge of Microsoft Office products.

PREFERENCES

-3+ years relevant experience, or equivalent Dell is an equal opportunity employer.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .