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Dell Product Owner, Cloud Services - Remote US in Florida

Product Owner, Cloud Services

Remote - United States

Do endless ideas of flow optimization, automation, and proactive monitoring get you out of bed in the morning? Have a passion for being a Cloud Services leader that gets things done? Dell Technologies Services (DTS), a key area of growth for Dell Technologies, is looking for a Product Owner for Dell’s new Apex Cloud Services. You will be in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates. Our unique position as a technology leader ensures that you’ll always be challenged in your work and supported in reaching your most ambitious goals. We are making huge bets and fast progress to bring Cloud to our customers – wherever they may be! If you want to join the ‘ground-floor’ of a massive transformational effort and feel excited by the opportunity to use technology to define new computing paradigms and business opportunities – this role may be just the right opportunity for you!

Join us to do the best work of your career and make a profound social impact as a Product Owner on our Cloud Services team.

What you’ll achieve

As a Product Owner, you will lead and support Apex Cloud Services Site Reliability Engineer (SRE) operations teams that are foremost responsible for delivering and managing service performance, reliability and availability expected by our customers at-scale. In this role, a Product Owner must will be adept and practiced at balancing and prioritizing near-term critical issues with the unrelenting need to continuously improve the management platform, automated runbooks, and monitoring capabilities of your Apex Cloud Service.

Success is measured not only by our customers success but also by you and your team’s ability to industrialize fleet management at scale. In this role, you will coordinate, collaborate, and negotiate with Apex product engineering teams, customer success managers, support engineers and other key stakeholders to consistently and reliably deliver an Apex Cloud Service experience that facilitates customer adoption and retention and optimizes operational efficiency at-scale.

You will:

  • Provide direction to a team of Apex Service Site Reliability Engineers as the Product Owner for a selected Apex Cloud Service(s) towards that vision/goal

  • Own, maintain, prioritize, and groom the backlog and lead sprint planning to ensure each team is always delivering maximum value, as well as, coordinate activities and backlog prioritization with internal teams to deliver new product functionality

  • Use Kanban methodology and Agile practices for successfully delivery of Apex services, as well as, assess the value, and prioritize new features / capabilities, stability enhancements and efficiency improvements to ensure product backlog reflects maximum return-on-investment

  • Manage and maintain a release roadmap consisting of tasks, use cases, and epics that incrementally delivers against your vision/goals, as well as, utilize Customer Journey Maps and User Personas to create concise, high-quality User Stories and Requirements

  • Use Service Level Objectives and Key Performance Indicators (KPIs) / metrics associated with the Apex Cloud Service to ensure customer satisfaction and adhere to service Service Level Agreements (SLAs)

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 12-15 years of Product Manager experience with a Bachelor’s degree in Engineering, Computer Science, Technical degree; or commensurate experience

  • 4+ years of experience in a Product Owner or Software Product Management role

  • Robust experience with Agile principles and track record of driving engineering and process improvement efforts utilizing Agile/Lean processes

  • Deep, fundamental understanding of software development procedures

  • Adept at using multiple prioritization techniques like RICE, Effort/Impact, Design Canvas, etc.

  • Solid understanding and experience with DevOps / DevSecOps and Site Reliability Engineering (SRE) and related toolchains

Desirable Requirements

  • Experience with Incident and Service Request Management and related toolchains

  • Experience with Service Level Objectives (SLOs) in a production setting

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here ( .