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Dell Senior Customer Insights Program Manager in Florida

Senior Customer Insights Program Manager

Location: Remote United States

Using a wealth of technical and industry experience, we work across functional areas to implement our products or solutions. We undertake thorough analysis of the markets to ensure we maximize profitability, exceed customer needs and enhance our product strategies to stay ahead of competition. In this role you will help drive the vision, strategy, and overall success for the next generation of Dell Technologies Services products.

Join us to do the best work of your career and make a profound social impact as a Customer Insights Program Manager on our Services Team in Remote United States.

What you’ll achieve

Build, drive and grow customer facing programs that aids future product development.

As a Customer Insights Program Manager, you will report into the Product Strategy & Market Insights team in the Dell Technologies Services Product Group. The mission for this role is to build, drive and grow large-scale global customer programs that collect and analyze customer insights for future product roadmap development. Activities include program design, customer research, product testing, customer sentiment analysis and developing insights on customer needs, barriers, use cases and personas to define the next generation of services products.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

You will:

In this role, you will be empowered to own and drive end-to-end programs to assist product owners in building an innovative product roadmap.

  • Design, plan, and execute customer focused programs to ensure Dell Technologies Services is fulfilling the product promise to the customer

  • Define and facilitate qualitative and quantitative customer research based on stakeholder requirements

  • Evaluate customer sentiment and present meaningful insights to influence product roadmaps

  • Responsible for managing stakeholder priorities, setting clear expectations of research objectives and program deliverables

  • Deliver actionable insights via storyboards to a wide executive audience

Essential Requirements

  • 12-15 years of professional Technology Industry experience in Customer Insights, Research, Field Marketing, or Program / Product Managementwith a Bachelor’s degree; or 8+ years with a Master’s degree; or commensurate experience

  • Expert in customer research & insights with experience building and driving large scale customer focused programs

  • Ability to work independently to execute and solve complex ambiguous problems

  • Organizational agility with stellar communication & influencing skills at the executive level

  • Robust program management skills including prioritizing deliverables and collaborating with cross-functional teams to hit program milestones

Desirable Requirements

  • Experience conducting and designing qualitative (e.g. focus groups, in-depth interviews, observation) and quantitative (e.g. surveys, experimentation, statistical studies) primary research

  • Market research agency experience in the technology space

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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