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Dell Services Design Engineer – Infrastructure and Cloud in Florida

Services Design Engineer – Infrastructure and Cloud

Quality is everything at Dell Technologies. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.

Join us as a Services Design Engineer – Infrastructure and Cloud on our Quality Engineering team in Austin, TX or remotely in the USA to do the best work of your career and make a profound social impact.

What you’ll achieve

Directly support Dell Services Portfolio Organization as Services Design engineer for the Infrastructure and Cloud line of business. You will work with a large number of Service Delivery SME, product managers and developers to define, document and plan the go to market readiness of new service offerings.

You will:

  • Create services blueprints by analyzing offer/product requirements defined by product managers

  • Conduct workshops with cross-functional leads to document & develop business processes, workflow diagrams along with system controls/policies. All artifacts in support of the development of the new services

  • Establish KPI goals/objectives that ensure measurements and controls of the processes & experience delivered

  • Identify technology and experience gaps on current state processes and drive requirements that ensure vision of the NorthStar design

  • Prepare and deliver executive updates across functional groups and stakeholders on program design summaries, status, and needs including risk / gap identification

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 5-8+ years of professional experience in a design consultancy or equivalent position, w/12+ total years of relevant professional experience

  • Proven experience at design thinking/human-centered design/ facilitation of cross-functional workshops focused on process design / customer journeys / design sprints

  • Knowledge on driving dependencies and drafting requirements for new capabilities and technology teams

  • Skills & experience in structuring and visualizing journey maps, service ideation, concept communication and writing requirements & specification for technology teams & developers

  • Process Engineering experience (+8-10 Years) with Process Re-Engineering a plus (BPMN Language fluency and/or ARIS process tool knowledge)

Desirable Requirements

  • Knowledge of agile & other new product development approaches and techniques.

  • Ability to coordinate, plan cross- functional activities and communicate clear details with the Project Manager of an assigned program

  • Experience within the Service Delivery industry

  • Strong competency in storytelling and influence decisions; comfortable explaining ideas to stakeholders and ideate best means to present results

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here ( .