Dell Advisory System Engineer in Franklin, Massachusetts

Provides pre-sales technical support to field sales teams during the sales process. Accountable for the technical validity and interoperability of solution and the direct relationship with the customers’ strategic business plans.

This position defines the overall Dell solution for the customer and makes presentations on all aspects of company products a nd services.

Assists the sales staff in assessing potential application of company products and services to meet customer needs. Prepares detailed product specifications for the purpose of selling high end product and solutions.

Conducts customer needs analysis.

Provides project scoping.

Coordinates internal specialists and inter-department activities.

Assists sellers in creating demand for product.

Requires a high degree of technical competency to respond to customer needs and to discuss product capabilities and applications with technical users/buyers. Customarily and regularly engaged at client facilities and delivers high impact presentations leveraging strong technical skills.

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Systems Engineer on our Data Protection Solutions team in the Pittsburgh/Cleveland area.

Our field sales professionals rely on proactive technical support during the sales process – and our expert Systems Engineering team always steps up to the mark. We lead the development and implementation of complex and specialized products, applications, services and solutions. From delivering sales presentations and product demonstrations, to developing detailed installations or system integration plans, we ensure customers get the innovative, relevant, interoperable solutions they need.

Key Responsibilities

  • At this level, supports highly complex accounts

  • Gains access and manages relationships with executive level technical staff and decision makers

  • May devise new approaches/methods to selling enterprise/client products and services

  • Verifies operability of highly complex product and service configuration within the customer’s environment

  • Verifies roles and responsibilities required to support account team

Essential Requirements

  • 10+ years in backup and data protection experience

  • Knowledgeable in networking, database, Linux and Windows operating systems, Cloud and VMware technologies

  • Provides counsel across account team in analyzing customer requirements and performing advanced systems integration and providing technical expertise to design and implement solution using breadth of our products and services

  • Senior level sales engineer with expert understanding of our product and services portfolioQualifies highly complex sales opportunities in the terms of customer technical requirements, competition, decision making process and funding

Desirable Requirements

Experienced in AWS, Azure and Google Cloud platforms.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .