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Dell Lab Support Principal Engineer (Network Engineer) - Franklin, MA in Franklin, Massachusetts

Lab Support Principal Engineer (Network Engineer) - Franklin, MA

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Principal Engineer on our Network Operations team.

We go out of our way to give our customers the help they need. Our Network Support team specializes in our most highly technical and sophisticated network products –issues can span installation, operation, configuration, customization, performance and usage. Fully trained on the latest upgrades or new products, the team can diagnose the problem and recommend the right solution.

Key Responsibilities

The Principal Engineer will manage the planning, development, installation and operations of network systems by evaluating current and future business requirements and provide support for all customers as it relates to network design, network operations, network convergence and network security.

  • Provides advanced technical support within area of expertise to clients and internal personnel on complex integration issues and is often in a lead role within larger projects

  • Responsible for establishing project plans, business cases, input to budgets, schedules and documentation of work results

  • Establishes network priorities as they relate to achievement of short and long-term business goals and objectives; responsible for complex testing and analysis of network facilities

  • Consistently provides guidance and project direction to less-experienced staff

  • Provides support in the use of protocol analyzers and network test equipment

  • Contributes to the development of complex, innovative and cost-effective solutions to problems facing organization; technical expertise utilized in areas such as marketing, business acquisition and/or client support

  • Provides consulting services to client and corporate technical staff for analysis and design of portions of complex integrated systems and communication solutions

  • Works with leadership to ensure that all team members have adequate training for assignments

  • Drives planning, design and architecture of our complex network infrastructure

  • Plans and architects Lab network infrastructure solutions

Essential Requirements

  • 10+ years of relevant experience and a bachelor’s Degree in a relevant field or equivalent years of experience

  • Strong knowledge of appropriate networks, products and protocols: EIGRP, OSPF, BGP, DNS, DHCP, Layer 2, Layer 3

  • Experience with Cisco Nexus (Arista EOS or Dell FTOS highly desirable as well)

  • An understanding of networking services and protocols: iSCSI, PXE, DNS, DHCP, IPAM

    • In-depth knowledge of IP routing, switching and Internet technologies- Ability to install, upgrade, and troubleshoot LAN and WAN networks
  • Strong troubleshooting skills

Desirable Requirements

  • Customer management skills and strong communication skills

  • Ability to work in a virtual team environment

  • Self-motivated

  • Available to travel occasionally

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy) .

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