Dell Unified Communications Engineer in Franklin, Massachusetts

Unified Communications Engineer

Location: Southboro, MA; Hopkinton, MA; or Franklin, MA

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Unified Communications Engineer on our Conferencing team.

Dell Digital is a world-class IT organization that employs 5000+ across the globe. We are focused on driving business transformation, superior customer satisfaction, and revenue growth through innovation and cutting-edge technology that leverages traditional ERP, as well as cloud, analytics, mobile, and social solutions.

General Summary:

Provide strategic planning, innovative solutions and technical knowledge in order to design, implement and support Dell EMC’s Global Unified Communications enterprise Conferencing and related technologies (e.g. audio/video/web conferencing, Skype, digital signage, etc.). Take the lead on projects from initiation to completion for Conferencing and related infrastructures. Perform requirements analysis and develop hardware/software solutions to provide Conferencing solutions to business requirements. Coordinate and review the installation of hardware, implementation of software, reviewing conference management and monitoring tools.

Principal Duties and Responsibilities:

  • Assist with the planning and development of complex global conferencing infrastructures both on premise and hosted

  • Stay abreast of current technologies, make recommendations based on knowledge and research

  • Interface with Global carriers to help develop and implement conferencing solutions

  • Work on complex problems and provide innovative suggestions for solutions

  • Identify inefficiencies and make suggestions for process improvements

  • Collaborate with other engineering groups, readily share information with others

  • Actively seek customer input and take responsibility for customer situations if necessary

  • Take part in local/regional/global 24/7 on-call rotation as required

  • Provides on-site conferencing support for Dell EMC’s offices in Hopkinton, Franklin and Southboro, MA

  • Minimal travel required to major Dell events in North America (approximately 2 trips/year)


  • Bachelor’s degree (technical) with 5+ years relevant experience; or equivalent experience

  • Knowledge in Pervasive and Immersive video, digital signage, WebEx (or other web conferencing tools), desktop video, multi-casting live and pre-recorded content, etc.

  • Experience working with Cisco and/or Polycom conferencing systems

  • Strong problem solving/troubleshooting skills

  • Ability to learn new technologies quickly

  • Strong interpersonal skills

  • Strong communication skills

  • Ability to work in a team environment

  • Knowledge of job associated database/software/documentation

  • Must be legally authorized to work in the US with no restrictions; visa sponsorship not offered with this position


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .