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Dell eBusiness Senior Manager in Frenchs Forest, Australia

Role: eBusiness Senior Manager

Remit: Asia-Pacific Japan

Location: Sydney

We put the same vision into optimizing the online user experience as we do in creating game-changing products. This is where our E-Business professionals come into their own. They are industry experts on emerging technology. They manage the development, implementation and coordination of cutting-edge internet marketing strategies while driving merchandising product placement, pathing, promotion and content to optimize conversion and consideration. The team also leads on campaign management, product launch, online merchandising and end-to-end conversion.

Join us to do the best work of your career and make a profound social impact as a E-Business Senior Manager within our APJ Commercial eCommerce team in Sydney.

What you’ll achieve

Dell’s eCommerce route to market, engagement and customer support is every bit as sophisticated as our ground-breaking products. When customers choose Dell they immediately have access to a broad portfolio of eCommerce solutions from local, regional and global web-interface store shopping to B2B and EDI integrations. Our professionals have the answers. The APJ Online Business teams provide outstanding proactive engagement, training, connectivity and technical support. Delivering the latest eCommerce developments, they can deliver the Dell Premier and PremierConnect solution to any public or corporate entity, enabling product configuration, procurement customization and more. Once enabled at a customer site, the team delivers outstanding support. Leveraging advanced diagnostic techniques, they identify complex problems, investigate causes and recommend perfect solutions.

You will

  • Lead the Asia-Pacific Japan Medium Business eCommerce team delivering a strong increase in online active customers, transactional and revenue growth

  • Lead the APJ Merchandizing team, activities, procedures and workflows

  • Own product availability and accuracy through Brand Managers and Product Data teams and liaise closely with Sales and Marketing stakeholders to best position and deliver to customers

  • Oversee and develop best practice eCommerce store availability, content, offers, coupons and messaging and position for Marketing-led Demand Generation activities

  • Establish and execute KPIs and pivotal methodologies against strategic plans and objectives; subsequently devise and report business outcomes to regional and global executive teams

  • Participate in corporate development of methods, techniques and evaluation criteria for projects, programs, and people

  • Ensure budgets and schedules meet corporate requirements

  • Develop local and regional Business Management Systems for optimum team efficiency and customer excellence and deliver within aligned cadence

  • Build, nurture and sustain teams in regional hubs to solution, deliver and accelerate quality eCommerce solutions

  • Ensure that customers are treated with highest degree of respect and drive operational excellence through quality engagements throughout the customer life-cycle

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential requirements

  • Significant leadership experience delivering eCommerce to large corporate networks

  • Gifted, caring, dedicated and focused People Manager. Excellent communications skills and be in position to work under pressure with calmness and composure.

  • Outstanding, polished executive interaction and presentation skills

  • Proven experience in successfully managing diverse teams at regional level balancing geographic, cultural and language needs

  • Strong customer orientation, excellent business etiquette and an excellent work ethic to meet the highest standards of customer engagement

Desirable Requirements

  • Strong preference for multi-lingual talent

  • Highly educated and qualified in related field(s)

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus

programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 https://jobs.dell.com/diversity-and-inclusion

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy https://jobs.dell.com/equal-employment-opportunity-policy

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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