Dell Enterprise Technical Support Storage Advisor in Frenchs Forest, Australia
Enterprise Technical Support Storage Advisor
Frenchs Forest, NSW, Australia
Enterprise Technical Support Storage Advisor is responsible for offering the highest level of technical support and remote advisory services to Dell’s Enterprise customer base on mid-range/high value-add enterprise solutions/technologies including messaging, back-up/recovery & archiving, virtualization, operating systems and networks. This opportunity offers you a high level of exposure to a large enterprise client base and the associated enterprise solutions and technologies.
As part of the ANZ ProSupport Enterprise Team supporting Fluid FS and future platforms such as ME, you will be responsible for the overall Customer Experience (CE) of Dell's Enterprise customers.
Deliver phone and e-mail based resolution for advanced storage customer escalations through troubleshooting, research, environment replication & identification of workarounds.
Actively supporting the customer in all aspects through to problem resolution while keeping the customer informed throughout life of the incident (s)
Working with SMEs to address customer issues and queries.
Attending required technical training sessions and making effective use of assigned lab time while securing relevant industry certifications.
Coordinating resources to resolve technical issues
Significant telephone etiquette skills.
Experienced in resolving issues affecting customer satisfaction.
Works effectively and efficiently under time constraints and high stress/pressure environments.
Winning together, a strong collaborative team player.
A strong customer-first focus
Ability to mentor and guide junior and senior support analysts.
Advanced technical knowledge and experience supporting Enterprise Class Networking, Server, Storage, and Software applications.
Advanced Knowledge of Storage hardware (including Fibre channel, ISCSI, FCoE)
Advanced Knowledge of at least two of the following: Linux, Windows 2012/2016, WMware ESXi 6.x, Dell EMC or Cisco Networking.
One or more industry recognized technical certifications
Proven track record in troubleshooting complex solutions and hands-on experience with troubleshooting complex network infrastructures
Practical knowledge of network and storage area network performance optimization
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you want to be at the leading edge of technically challenging customer support, this is your opportunity to develop with Dell.
Closing date: 14 September 2018 .
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