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Dell Level 1 Technical Support in Frenchs Forest, Australia

Client Technical Support – Level 1

Dell Technologies provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Dell Technologies is looking for a customer focused, technically minded expert to join the team that provides the highest level of support for our ProSupport and Premium customers in Australia and New Zealand with an outstanding end to end experience.

Key Responsibilities

Your responsibilities will be to:

  • Provide over the phone first-level technical hardware and software support on Dell supplied products, peripherals and applications

  • Use troubleshooting techniques and tools to identify and resolve customers technical issues

  • Assumes a proactive role in technical support call avoidance by identifying common problems and documenting resolutions

  • Actively engage with our customers in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident

  • Delight customers and be their greatest advocates through simplifying the customer experience

Essential Requirements

At Dell Technologies our employees are the reason customers return to us again and again and therefore the emphasis is on the importance of having great customer service experience for this position.

Essential Skills and experience include

  • Good organizational skills

  • Good interpersonal skills

  • Excellent telephone and customer handling skills

  • Ability to work under pressure

  • Ability to deal professionally with demanding customers

  • Ability to learn new products and technologies

Desirable Requirements

  • Working knowledge of all software currently shipped with Dell client products with advanced knowledge of Windows operating systems

  • Working knowledge of PC architecture/technology

  • Working knowledge of Dell supplied applications

  • Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills

  • Industry Qualifications - MCP, CompTIA A+ TAFE Qualification in IT or a relevant field

Why work for Dell

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dells team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

The Benefits

  • Monthly Health Allowance

  • 12 weeks paid parental leave

  • Diverse & inclusive culture

  • Life Insurance & Salary Continuance via Dell’s super plan

  • Discounted gym memberships

  • Charity Volunteer Events

  • Dell Product Discounts

  • Fun Work Environment and Social Events