Dell Analyst, Ent Tech Support (Thai Speaking) in George Town, Malaysia
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
Diagnosis & troubleshoot via telephone, computer systems, servers/storage & software systems within standard time frames.
Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.
Analytical, articulate, result-oriented and provide excellent follow-up.
Maintain accurate call logging and tracking into Helpdesk database.
Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.
Degree in Computer Science / IT related discipline with at least 1 year related working experience.
Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working
experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are
also encouraged to apply.
Possesses understanding and technical ability for Computers.
Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage.
Knowledge in Server / Storage / Network Switch will have an added advantage.
Able to speak, read and write in Thai language is a MUST