Dell Analyst, Ent Tech Support (Thai Speaking) in George Town, Malaysia

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Responsibilities :

  • Diagnosis & troubleshoot via telephone, computer systems, servers/storage & software systems within standard time frames.

  • Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.

  • Analytical, articulate, result-oriented and provide excellent follow-up.

  • Maintain accurate call logging and tracking into Helpdesk database.

  • Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.

Requirements :

  • Degree in Computer Science / IT related discipline with at least 1 year related working experience.

  • Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working

experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are

also encouraged to apply.

  • Possesses understanding and technical ability for Computers.

  • Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage.

  • Knowledge in Server / Storage / Network Switch will have an added advantage.

  • Able to speak, read and write in Thai language is a MUST