Dell Analyst, IT Application Management in George Town, Malaysia

Responsibilities:

  • The candidate will manage the DCS Application Support, drive Customer Experience, Operational Excellence and Support Objectives.

  • Leading a team to achieve operational improvement through managing domain KPI’s (SLA, KB, Backlog and task prioritization).

  • Working closely with global team, cross functional team and driving initiative globally in IT Ops space.

  • Strong leadership, communication & technical skills. Organizational and prioritization skills a must.

  • Ability to manage cross functional relationships in global environment.

  • Business knowledge in Dell Commercial Service (DCS) space will be an added advantage.

  • Some substantial knowledge in troubleshooting tools like OPnet TTW, OPnet ARX, Splunk & SquaredUp will be an added advantage.

Qualifications:

  • Bch Degree in IT related background of studies.

  • Preferably with 1-3 years of experience in IT Applications Support or IT Operations.

  • Ability to self-motivated and work in an environment that focus in rapid services delivery and customer satisfaction.

  • Excellent experience in incident management and service delivery with track record of delivering good results.

  • Experience working with global counter parts/customers will be an added advantage.

  • ITIL Foundation V3 Certified preferred