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Dell Manager, Offer Support Services (Night Shift / CST Support) in George Town, Malaysia

Manager, Offer Support Services (Night Shift / CST Timezone Support)

Offer Support Services, part of GOPO Global Offer and Product Operation, is key to deploying and managing product data for initial release of our products and any engineering changes that follow. The team is also crucial to managing products and peripheral components though product release and the associated change activities post release. Put simply, they help to keep our game-changing products at their ground-breaking best. Along the way, the team works directly with diverse functions to help guide project management in the definition, design, building and shipping of systems configuration requirements.

Join us to do the best work of your career and make a profound social impact as a Manager on our OSS team in Malaysia

What you’ll achieve

As an Offer Support Services Manager, you will be responsible for a team of 20 people. Core responsibility will be to support the America's region from a Product Data Operations perspective. That will include team management, communications and process improvements. You will work with organizations such as sales, demand/supply, finance, IT, marketing, engineering and outsourcing partners.

You will:

  • Be responsible for career development/planning, performance and pay discussions of team members.

  • Manage long-term operational efficiencies and process improvements in support of revenue targets.

  • Provide exceptional customer support for product through data through a products life cycle.

  • Resolve customer issues and escalations by providing punctual and accurate resolution to customer escalated issues.

  • Assign team members to projects identified by the configuration management organization.Monitor progress of each project, and resolves open issues as they arise

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 5 to 8 years of related industry experience

  • Good communication skills, including the ability to influence business stakeholders

Desirable Requirements

  • Bachelors degree or equivalent2+ years managerial/leadership experience

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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