Dell Web Production Online Quality Sr Analyst in George Town, Malaysia

Key Responsibilities

The Quality Operations Analyst for Online Quality will assist in improving the customer experience on Dell online properties by ensuring high quality data and accurate content is always shown to customers. The Analyst would conduct content quality audits and assist in driving improvements in error reduction through prevention and quick resolution. She/he will work with global teams to provide clear guidance on issues that need to be resolved as well as determine the severity of issues to prioritize.

Primary Duties include:

  • Audit processes for compliance / process adherence.

  • Identify Gaps and areas of improvements.

  • Propose Quick Fix solutions.

  • Follow up on solution implementation with process owners.

  • Highlight audit findings to the stakeholders.

  • Identify potential Risks in the process and propose mitigation plans.

  • Publish audit reports on the intranet on a regular basis

  • Review and audit process flow maps and BPDs at regular intervals.

Essential Requirements

  • Graduates in any discipline with about 5 – 7 years of industry experience; including 2 – 3 years leading & managing teams. Preferably from the e-Commerce space as a product expert in a data-oriented environment with a strong focus on accuracy.

  • Good understanding of online marketing is desirable.

  • Awareness of ISO or other Quality Methodologies.

  • Ability to learn new technologies and thrive in a fast-moving operational environment.

  • Strong tactical execution skills, attention to detail and accuracy essential.

  • Ability to remain focused in a sometimes pressurized working environment.

  • Prior knowledge of Dell CMS is an advantage; but not essential.

  • Willing to work in rotating day shifts.