Dell Client Tech Support Specialist - outbound in Bratislava,

Client Tech Support Specialist - outbound

Location: Bratislava

Are you a problem solver who could provide frontline support for a out of warranty support service? Do you want to be a hero to Dells EMEA customers by resolving their IT issues? Within Dell Services, we are looking for a Client Tech Supt Sr. Associate to join our remote technical assistance team in Bratislava, as well as providing telephone and email assistance as part of the Dell Global Service Desk.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and were committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key responsibilities:

Dell Services develops and delivers solutions that enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors when necessary, you will:

  • Provides first-level technical support on Dell supplied client products

  • Identifies and resolves issues affecting customer client systems

  • Uses troubleshooting techniques and tools to identify technical defects/issues

  • Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions

  • Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident

  • Attends required technical training sessions and makes effective use of assigned lab time

  • Engaging necessary support staff to resolve escalations in as short a timeframe as possible

Essential requirements:

  • Fluency in English and German

  • Excellent communication and customer service skills

  • Active listening and empathy

  • Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills

  • Self-awareness is important, but be also a team player!

Desirable requirements:

  • Experience of providing remote IT support

Salary starting from: 1160 EUR Gross/Monthly

Benefits:

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages