Dell Manager - Enterprise Technical Support in Bratislava,

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Key responsibilities:

  • Manages first-level leaders and supervisors and/or complex technical support teams

  • May lead cross-functional teams domestically and/or globally that encompass a variety of technical specialties requiring broad integration and product knowledge

  • Develops and delivers key initiatives to improve business processes and customer service delivery, may recommend new approaches to providing support

  • Assists with short and long term planning and strategy for assigned area(s)

  • Accountable for operational results in terms of expenses, budget, performance standards/metrics, customer satisfaction and employees

  • Applies wide application of functional knowledge and precedents to solve difficult problems after developing options and evaluating associated risks

  • Applies broad technical expertise across multiple disciplines with the ability to implement technology and process improvement

Essential requirements:

  • Fluent English and German skills

  • People management and proven experience in leading and supervising a team

  • Several years of experience within Technical support or other relevant field

  • Good communication and negotiation skills