Dell Manager - Enterprise Technical Support in Bratislava,
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
Manages first-level leaders and supervisors and/or complex technical support teams
May lead cross-functional teams domestically and/or globally that encompass a variety of technical specialties requiring broad integration and product knowledge
Develops and delivers key initiatives to improve business processes and customer service delivery, may recommend new approaches to providing support
Assists with short and long term planning and strategy for assigned area(s)
Accountable for operational results in terms of expenses, budget, performance standards/metrics, customer satisfaction and employees
Applies wide application of functional knowledge and precedents to solve difficult problems after developing options and evaluating associated risks
Applies broad technical expertise across multiple disciplines with the ability to implement technology and process improvement
Fluent English and German skills
People management and proven experience in leading and supervising a team
Several years of experience within Technical support or other relevant field
Good communication and negotiation skills