Dell Manager 2, Delivery Specialist (M8) in Gurgaon, India
Min 15+ years of relevant work experience, with 8+ years in a management role.
Business acumen and ability to engage with Senior leadership and Sales/Account teams
Ability to manage P&L portfolio and deliver successfully within the business constraints
Excellent customer service attitude and communication skills.
Strong understanding of Service Delivery, Project Management and Basic Accounting principles and practices.
Need to comprehend multiple diverse technology requirements across Storage/Backups/ Converged Infrastructure with ease, and relate them to organizational priorities, reflect that in the deliveries and support.
Product knowledge and understanding of with Data center environments, spanning servers, storage, backup and network.
Prior Experience in Service industry managing diversified customers
Experienced in managing diverse portfolio of Implementation & Residency services across different accounts.
Managing daily functions within a domain work stream provides support through hiring and training staff, providing system & process training to employees and other groups.
Experience and understanding of Resource management, people management, and performance management of 15+ people team.
Reporting on service delivery parameters, compliance metrics, and domain and SLA performance.
Utilize people skills and available manager tools to critically impact the growth of an individual within the company and career
Excellent analytical, problem-solving, negotiation, and organizational skills are required.
Excellent interpersonal and conflict management skills; able to work collaboratively in a team environment.
Excellent knowledge of product lifecycle, tools, processes, and operations planning.
Persistent and dependable, especially with attendance and meeting deadlines.
Ability to manage multiple competing priorities.
Ability to work well with people from many different disciplines with varying degrees of technical experience
Ability to adapt to a constantly changing environment; flexibility to work extended hours and weekends if needed; occasional travel required.
Experience with developing budgets and predicting project costs.
Proven track record of surpassing objectives and delivering exceptional results.