Dell Jobs

dell footer logo

Job Information

Dell Order Experience Area Manager | Manager 2 Sales Operations in Gurgaon, India

Order Experience Area Manager | Manager 2 Sales Operations

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible. Order Experience Area Manager is all about managing, inspiring and motivating professionals at all levels to deliver against targets. Beyond day-to-day people management, our team also shapes, executes and communicates specific sales operations strategies

Join us as an Order Experience Area Manager (M2) on our Sales Operations team in Gurgaon to do the best work of your career and make a profound social impact.

What you’ll achieve

You will oversee a team responsible for supporting orders of our North American CSB customers, including career development, performance management and pay discussions of team members.

As a Sales Operations Manager 2, you will enable agents to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in meeting customers’ needs, identifying root causes for order error to fix upsteam, and rebook as many orders to protect the P&L. You will build positive relationships, ensuring an outstanding experience for both our customers, sales teams and our Order Experience teams.

You will:

  • Motivate and drive the organization to meet and exceed their performance goals

  • Have a solid understanding of complexities of the environment and work internally to solve business issues

  • Develop, design, and monitor operational sales tools, tasks and programs

  • Coordinate communications and information dissemination with the sales force and cross-functional organizations within Dell Technologies

  • Lead process improvement programs

  • Liaise between the customer and the sales organization

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 8–12 years of related experience

  • Strong leadership skills that can be used to translate strategic direction into results

  • Ability to analyze information and draw accurate conclusions

  • Strong project management skills

  • A solid understanding of industry trends

  • A good understanding of key sales and management reporting tools

Desirable Requirements

  • Bachelor’s degree

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Application closing date: 18 February 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here ( .