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Dell Specialist, Sales Operations in Gurgaon, India

Job Title: Specialist, Sales Operations, Global Business Operations– Global Dell Outlet (GDO)

Location: Gurgaon, India

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Join us as a Sales Operations Specialist on our Sales Operations team in Gurgaon to do the best work of your career and make a profound social impact.

The Global Dell Outlet team is the face of Dell, Inc. in the secondary market. It primarily engages in Remarketing of Dell products that have been returned by customers. It is approximately a $500M business globally and deals with all of Dell’s products, from mobility products to Cloud servers and more. This business also supports the P&L of all the business segments in Dell like EUC and ESG.

What you’ll achieve

As a Sales Operations Specialist, you will enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in meeting customers’ needs, as well as crafting and maintaining a global portal for customer accounts. You will build positive relationships, ensuring an outstanding experience for both our customers and our sales teams.

You will:

  • Provide Pre-sales/Sales chat/operational support to customers

  • Provides pre-sales and/or post-sales operational support.

  • Develop and streamline operational objectives relating to various sales support activities including exchange fulfilment, collections, inventory management, order management

  • Research customer or order problems, and delivers solutions working cross-functionally to resolve. Liaises between the customer/partner and sales organization

  • Responsible for analyzing and reporting operational data, communicating changes to plans, ready process documents and up to date for any audits

  • Actively participates in small to medium sized regional projects in support of customer deliverables.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

  • Excellent skills on MS Excel, SQL, MS Power point

  • Excellent knowledge of Dell Tools

  • Thrives in diverse environment and is optimized to achieve team goals

  • Ability to analyze information and draw accurate conclusions

  • Candidate should be flexible to move to different role/functions as per business requirements

Desirable Requirements

  • Graduate from a reputed university

  • Professionally completed course in MS Office, SQL is desired

  • Should have worked with a large organization with at least 5 years of experience

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: DD Month YYYY

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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