Dell Enterprise Nutanix, Linux and VirtualizationTechnical Support Sr. Advisor in Halle, Germany
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Enterprise Nutanix, Linux and Virtualization Technical Support Sr. Advisor
We have an unrivaled opportunity for an experienced engineer to work on high-end enterprise technologies with a primary focus on Hyper converged (Nutanix / SDS), Cloud (Open stack) and Virtualization (VMware/MS) solutions, offering the highest level of technical support and remote advisory services to Dells Enterprise customer. No other center of excellence offers you such a high level of exposure to such a large enterprise client base and the associated enterprise solutions and technologies.
As part of the Solutions Support Team (SST) you will be responsible for the overall Customer Experience (CE) of Dell's Enterprise customers.
Your main responsibilities will involve:
Delivering 2nd and 3rd tier support for advanced software customer escalations through troubleshooting, research, environment replication & identification of workarounds.
Actively supporting the customer in all aspects through to problem resolution while keeping the customer informed throughout life of the incident (s)
Develop and contribute to internal and external knowledge bases
Available to be on support 24/7 on a rotational basis
Interlocking with Technical Account Managers (TAMs) and Resolution Managers (RMs) to address customer issues and queries.
Coordinating resources to resolve technical issues and turn around strained relationships at large high profile accounts in both pre and post-sale stages
Act as a trusted advisor to the management team on the technical front.
Your skills and qualifications will ideally include:
6+ years of experience in virtualization (preferably VMware ESXi or Microsoft Hyper-V), Linux systems administration, layer 2/3 networking and storage analysis and troubleshooting.
Advanced knowledge of protocols and technologies used in Virtualization and Hyper converged solutions: iSCSI, FC, FCoE, SMB, CIFS, VLAN, LACP.
Industry certifications (Any two) Linux/MS/VMware/Nutanix/Networking: (RHCE, RHCSA, CLP, CLA, VCP, VCI, VCAP, MCITP, MCSE, MCSA, NPI, NSS, CCENT, CCNA)
Ability to speak English is a requirement.
Ability to speak German or French would be a definite advantage.
Whether your background is in hardware or software, or you are at home with both, a career with us promises great training (and assistance to acquire professional certificates) and development, a fantastic work/life balance and real opportunities to progress. Language skills are a must, as we support our EMEA customers in 20 different languages.
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.