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Dell Sales Operations Analyst - DFS in Halle, Germany

Sales Operations Analyst - Dell Financial Service

Halle, Germany

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Join us as a Sales Operations Analyst on our Dell Financial Service team in Halle to do the best work of your career and make a profound social impact.

What you’ll achieve

The Sales Operations Analyst will work very closely with the Sales Team to ensure that monthly/quarterly volume targets are met. They will also ensure that documentation is completed and booked correctly within target service level agreements, reflecting the terms and conditions of the underlying contracts, as well as Dell Financial Services’ internal Operations and Finance policies & procedures. They will also be responsible for ensuring that all deals meet local Know Your Customer, anti-money laundering & overall compliance requirements and for liaising closely with local Sales and Credit teams to resolve any documentation, credit, pricing or legal issues preventing booking.

Key Responsibilities

You will:

  • Efficiently handle queries from sales and/or customers and follow through to resolution

  • Check for customer credit availability and ensure credit lines are in place

  • Ensure that all deals are fully compliant prior to booking & funding and liaise closely with Internal Compliance team to ensure adherence to all internal & external audit requirements

  • Work closely with the sales organization to ensure that monthly volume targets are met and play a proactive, leading role in driving documentation management and conversion

  • Support manager in the development & implementation of business process improvements & efficiency/productivity gains

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Excellent German & English language skills in both written and verbal

  • Good working knowledge of Excel

  • Experience of delivering first class customer service against strict Service Level Agreement

  • Excellent administration and organizational skills

  • Ability to work efficiently under pressure

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy) .

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