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Dell Senior Engineer, Technical Support in Heredia, Costa Rica

Senior Technical Support Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Senior Engineer on our Product Services team in Costa Rica to do the best work of your career and make a profound social impact.

What you’ll achieve

Integrated Data Protection Appliance is a new addition to the Dell portfolio of Data Protection solutions and it is selling well.Our IDPA (Integrated Data Protection Appliance) footprint in the market continues to see high growth and our investment in our Support teams is matching that growth.We are too established to be a Start-up, but more nimble and fast-paced than most of the mature, established teams. The culture we are building in this team is "Customer First, everything is possible".Challenge and fun in equal amounts is our overriding aim for our Team members.Do you want to be a part of a high growth success story within Dell EMC?Do you want to become a part of the wider Dell Technologies family?Do you have a passion for providing excellent Customer experience, every time?If Yes!, then this is the role for you.

What do we expect from you?

You will be representing the IDPA (and wider Dell) Brand with our Customers.As you interact with our Customers we expect you to:


  • Always be obsessed with Customer Satisfaction

  • Always act with Integrity:Ensure appropriate systems, policies and procedures are followed to support consistent and reliable interactions with our Customers.

  • Embrace Diversity - we want our team to be the best it can be, no constraints

  • Protect our Brand - retain high standards while working with both internal and external customers and colleagues

  • Did we mention Customer Focus?Customer experience is our #1 priority


  • Feel comfortable mentoring and helping our more Junior Team members grow

  • Have strong troubleshooting and Customer communication skills

  • Have good knowledge of Linux based Operating system – ideally you have prior work experience on Linux (Suse, Redhat) servers.

  • Networking skills: Experience on Networking, switch configurations and Network troubleshooting. Ideally, experience dealing with VLAN configuration and Dell Switches.

  • Backup and Recovery knowledge: Prior Experience on Avamar, Data domain or similar backup products is required.

  • VMware vCenter and ESXi : configuration, monitoring and troubleshooting skills

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Application closing date: April 12th, 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here ( .