Dell Channel Tech Refresh Program Lead in Hopkinton, Massachusetts

Channel MIB Program Lead

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

Innovative projects that deliver cutting edge results do not run themselves. Project and Program Management within Business Support ensure projects run seamlessly, from start to finish. Our team manages projects or leads others managing projects — ensuring cross-functional teams work collaboratively and effectively. We oversee initial plans, set budgets, track project activities and communicate milestones to key stakeholders.


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you share our passion for data and you’re keen to play a key role in driving progress, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

Channel Refresh Global Program Lead, Business Transformation – Modernize the Install Base


The team: The MIB (Modernize the Install Base) Team within Global Business Operations, Business Transformation group, is a Sales Support team dedicated to maximizing revenue from our existing customers. The MIB team manages mining the Install base and creating proactive alerts for Channel Sales relating to upcoming compelling events which can trigger both Transformational and Transaction Technology Refresh sales. The team supports partners in all aspects of Tech Refresh with alerts, opportunities, asset visibility, metrics, holistic account overviews, inspection, reporting and all commercial tools which can support the negotiation.

The role: Experienced Program lead to join the Channel MIB team. The MIB team interacts across multiple functions and is ever evolving to ensure the appropriate focus on the highest revenue generating activities. The Program lead will need to prioritise and manage various initiatives and represent the team on cross functional programmes. This role is also a member of the global management team and a key decision maker in the evolution of the global refresh team going forward.


  • Provides cross functional leadership on large scale program(s) that affect organizational long term goals and objectives. Identifies and allocates resources as necessary to ensure program deliverables are met.

  • Develops, defines and leads execution of program(s). Oversees program goals and prioritization setting.

  • Evaluates and recommends techniques and practices that ensure goal achievement. Resolves complex problems anticipates change and redirects efforts as necessary.

  • Communicates program status, readiness, and business issues and risks across organization and to management, including senior management and executives.

  • Influences and manages continuous improvement of program process, practices and initiatives.

  • Strong awareness of industry trends, business conditions and internal processes and practices to meet program delivery requirements.

  • Provides work direction, training and development of team members. Ability to oversee efforts of multiple teams.

  • Builds strong relationships with Channel teams, field sales and the field support organizations.

  • Provides guidance on a regular basis to the Channel DPM (Data Program Management) team

  • Ensures global alignment of Channel Refresh Program processes and policies enforcement

  • Manages projects, or specific activities related to projects within given constraints of time, budget, and quality.


  • Detail oriented.

  • Ability to work effectively with senior management.

  • Ability to lead, motivate and direct a workgroup.

  • Possesses strong product/technology/industry knowledge.

  • Ability to influence others to achieve results.

  • Strong working knowledge of Microsoft Office products.

  • Communication skills.

  • Problem solving skills.

  • Presentation skills.

  • Ability to work in a team environment.