Dell Dell EMC Partner Services Program Specialist/PM in Hopkinton, Massachusetts

Channel Partner Program Services Specialist on our Global Services Partners team.

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Program Specialist on our Global Services Partners team. This is a level 2 Partner Services Escalations role with Project Management responsibility to provide continuous process improvement of delivery services and partner training. Imagine it. Build it. Implement it. Train others using it. Be rewarded for it. Dell provides the technology that transforms the way we all work and live.

Partner Services Program Specialist - Hopkinton, MA

Key Responsibilities

Proactively delivers comprehensive, day-to-day partner services enablement support across the Partner ecosystem to enable and accelerate profitable growth for our Partners and Dell EMC.

Drives global consistency and partner delivery performance for global services partners.

Manages and maintains partner services execution at Dell EMC expected standard level or above to enable and accelerate profitable growth.

Supports the Dell EMC partner program with services enablement and delivery, planning and strategy, readiness, communications and resell support.

Coordinate, own, and optimize key partner enablement processes supporting a global Services Partner Helpdesk team.

Supports the Services Partner Helpdesk (non-technical) with any level 2 escalations, exception requests, or deploy and support partner on-boarding requests.

Drives partner satisfaction in order to achieve the total partner experience.

Essential Requirements

Requires a minimum 3-5 years industry experience and 1-2 years of related experience, or equivalent experience.

History of demonstrated successful project/program management driving business change thru process improvement.

Drive for results in ambiguous situations or in starting new programs.

Ability to communicate clearly and comfortable presenting to team leadership.

Ability to analyze data and translate it into actionable items.

Desirable Requirements

​Bachelor's degree or equivalent experience.

Familiar with or have worked on process automation tools/solution.

Partner management/channel experience.

Sales and/or non-technical helpdesk experience.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to play a key role at the heart of outstanding account services, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.