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Dell Network Support Engineer in Hopkinton, Massachusetts

Network Support Engineer

Hopkinton, MA (remote)

Driving human progress is not just about providing cutting-edge technology – it’s also about maintaining and supporting it. Our IT Service Operations team provides holistic support and proactive monitoring to maintain the overall health of IT applications, tools, and infrastructure in complex global businesses. We are subject matter experts in hardware, data and software, security, information access, system performance and data integrity. We also work in partnership with other IT functions and departments to recommend process improvements and resolve system outages.

Join us as a Network Support Engineer in our IT Service Operations team in Hopkinton, MA to do the best work of your career and make a profound social impact. Must be located within driving distance of Hopkinton, MA. Onsite travel may be required occasionally for any network issues or network setup.

What you’ll achieve

As a Network Support Engineer, you will be part of the team that is responsible for managing our enterprise production Datacenter environment. This role requires hands on working knowledge of Cisco network devices (IOS and NXOS), a good understanding of the OSI model, IPsec Tunnels and Firewalls with experience working in a virtual datacenter environment.

As a Network Support Engineer, you will provide remote and onsite first level support for internal technical issues in complex and business-critical environments. You will liaise with cross-functional teams to deliver timely solutions with exceptional customer service.

You will:

  • Configure, administer, and troubleshoot production Dell Datacenter network comprising of mainly Cisco switches and routers

  • Set up IPSEC VPN tunnels between the client and Dell datacenters as part of onboarding new customers on Cisco devices; and troubleshoot network problems while supporting a variety of network equipment and other Dell Hardware

  • Schedule preventive maintenance and optimizing network for performance.

  • Contact vendors repairs when hardware malfunctions occur; maintain maintenance records on networking hardware; oversee/perform new and existing Network equipment upgrades.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 2+ years of experience in Datacenter Network technologies including configuring and troubleshooting Cisco Nexus switches, VMware vSphere, ESXi, Access Lists, Routing, Switching etc.

  • 1+ years of experience in setting up and troubleshooting IPSEC VPN Tunnels.

  • Good working knowledge of Virtual Datacenter aswell as understanding of Firewalls and Network security

  • Excellent verbal and written skills working directly with Dell Technologies Services customers

  • Detail oriented with strong organizational and analytical skills and open to work off hours as needed in case of an issue

Desirable Requirements

  • Bachelor’s in Engineering/ Computer Science or related Field

  • One or more relevant certifications such as CCNA would be an advantage

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here ( .