Dell Principal User Experience Researcher, DellDesign - Hopkinton, MA in Hopkinton, Massachusetts

Principal User Experience Researcher – Hopkinton, MA

Do you live and breathe Design? Is finding key concepts hidden deep inside real-world contexts second nature to you? Feel compelled to “design things right” in your everyday life…just for the sake of it? If you are eager to inform and guide elegant Design solutions to complex problems that change the status quo, then please then read on. We’re looking for highly talented design and user experience professionals to join our team, the Experience Design Group, to help us create industry changing designs for Dell, transform IT for companies, and mold the digital future for us all. This opportunity builds on the heritage of Dell and EMC, and their worldwide presence, to lead the next evolution of computing, cloud and data technologies.

Dell is seeking a candidate for a Principal User Experience Researcher to be part of their Experience Design Group team in Hopkinton, MA

We are seeking usability experts that have the confidence to lead research to understand user groups, their tasks, work environments, mental models, competitive landscape, and the rapidly evolving data landscape.

The Principal User Experience Researcher will use usability tools and research methods to conduct qualitative and quantitative studies in order to understand users and improve product usability and usefulness. The candidate will work closely with UX designers, product managers and engineers to identify and prioritize research opportunities and approaches. Responsibilities include designing and conducting studies, analyzing and reporting results, and providing recommendations.


  • Undergraduate degree and 8+ years’ relevant experience or Graduate degree in a related field, plus 6+ years’ relevant experience.

  • Submission of portfolio or attachment with application/resume

  • Solid knowledge of the field of human-computer interaction, experimental design, observational and field methods and data analysis is required

  • Creative and curious about people, ability to put users at ease and still probe for deeper insights

  • Experience with a broad range of data collection and analytical techniques such as survey construction/analysis, usability testing, focus group facilitation, and qualitative/observational methods, ethnography, and quantitative statistical data analysis

  • Proven ability to synthesize and summarize findings within and across studies and participants, identify key insights and opportunities, and work with designers to turn them into great user experiences


  • Experience with Google Analytics

  • Experience with usability testing on mobile devices

  • Familiar with researching and defining personas

  • Ability to drive success in an engineering-driven organization (this is not an engineering position, but technical knowledge is very helpful)

Listen. Learn. Deliver. That’s what we’re about.

Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.

Why work with us?

  • Life at Dell means collaborating with dedicated professionals with a passion for technology.

  • When we see something that could be improved, we get to work inventing the solution.

  • Our people demonstrate our winning culture through positive and meaningful relationships.

  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

  • Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.