Dell Principle Software Engineer - Escalation Engineering in Hopkinton, Massachusetts
This role is within the Server and Infrastructure Systems Group of Dell EMC. The role will work as part of VxRail R&D group and will focus on sustaining and post-release engineering of VxRail Hyper Converged Infrastructure Appliances and will be the key interface between Support and R&D on troubleshooting, debugging and deep dive engineering on VxRail components.
Principal Escalation Engineer (VxRail R&D Post-Release Engineering)
-Product sustaining position within the VxRail organization.Provide in-depth technical expertise for VxRail product line. Provide escalation support for EMC Global Services Technical Support team.
-Interface with corporate and field customer service organizations in order to provide engineering level support for the worldwide VxRail install base.
-Work closely with VMware product engineering. Produce conclusive root cause analysis for bugs found in the field.
-Become the hands-on technical expert for one or more assigned product / technology areas.
-Fix, test and check-in assigned customer bugs maybe required.
-Manage meetings with developers and QA and interface with customer service on specific customer issues.
-At least 8 years experience in a Solutions Engineer, Enterprise Support/Escalation Engineer or Software Sustaining Engineer role
-Knowledge of VMware environment is essential
-Advanced technical skills with experience with the following operating systems; Microsoft Windows, Linux.
-Minimum of 5 years current technical experience with networking.
-Ability to diagnose network traces.
-Experience with Virtualization products a plus. Excellent interpersonal and presentation skills.
-Strong written and oral communication skills. Fully functional with Microsoft Office suite (i.e. Word, PowerPoint, Excel).
-BS/MS in CS, EE or in a related discipline and 8+ years of experience in a VMware support environment.
-Requires proficiency in Perl, Python and shell scripting - Java and/or XML are a plus.
-Linux expertise must include some of the following: Misc. system configuration (kernel (patching), network), file systems, boot-loaders (LILO, GRUB), RPM, system performance tuning and troubleshooting/debugging (gdb, core dump analysis).
-Kernel/driver development experience (debugging (kdb, kgdb) and profiling) a plus.
-Knowledge of storage systems, networking beneficial.-Candidate should possess excellent verbal and written communications skills
at transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.
The Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you’re ready to develop cutting-edge software for a changing world, this is your opportunity to develop with Dell.
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