Dell Senior Consulting Technical Program Manage in Hopkinton, Massachusetts

Senior Consultant Technical Program Manager- ISG Products

Location: Hopkinton, MA

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Consultant Technical Program Manager on our Technical Program Management team in Hopkinton Massachusetts.

With a global remit, our Technical Program Management professionals lead cross-functional product design teams to develop and introduce game-changing new products and solutions. It’s about making sure we offer customers the right features, experience, quality, schedule, cost, continuity of supply, service capability and financials. And when products and solutions are in development, it’s about driving everything from definition through to planning, development and launch across global development centers and multiple lines of business. The team is also crucial to getting shipping right. All in all, it is a fascinating and incredibly varied area.

Key Responsibilities

Leader of Cross-Functional Program teams accountable to plan, management and delivery of product introduction that meets or exceeds stated program and business goals.

Responsible for leading cross-functional product functional teams to develop and introduce products and solutions to our external customers with the right features, customer experience, quality, schedule, cost, continuity of supply, service capability and sales volumes/financials.

Responsible for leading the worldwide management and execution of cross-functional programs throughout the product/solution lifecycle using the Offer Lifecycle Process (OLP). For products/solutions in development, the Program Manager leads a core team through definition/requirements, planning, development, and launch. For shipping products/solutions, the Program Manager leads a sustaining core team to manage feature enhancements, quality, continuity of supply, etc.

The Program Manager leads the execution of the Offer Lifecycle Process (OLP). Assisting in the integration of complex business factors to develop and implement long-term strategic LOB (Line of Business) or market segment objectives is required. In some cases, the Program Manager interacts with sales organizations and/or customers to communicate organizational information, strategies, capabilities etc. to aide business acquisition and development activities.

  • Presents, communicates and ability to influence XLOB business leaders.

  • Leads multiple high visibility programs; with a high degree of complexity and/or business impact.

  • Leads/develops XLOB level or complex process initiatives or business strategy.

  • Demonstrates ability to grow cross- functional team members by identifying develop opportunities and coaching CT members.

Essential Requirements / Accountabilities

  • Drives a core product Program team to deliver a product(s), service(s), or solution(s) to external customers. Leads cross-functional, Worldwide core team(s), kicks off programs, establishes schedules and drives meetings.

  • Cross Functional Team members can include Services, Engineering, Quality, Product Operations, Marketing, Procurement, Global Operations, Finance, etc.

  • Drives the core product design team to meet or exceed program objectives (Cost, Quality, Schedule, Features, Fulfillment/Continuity of Supply, Solution delivery across products & service offerings, and Customer Specific Needs).

  • Prepares core product design team and extended teams for internal and external ISO Audits for Dell to maintain ISO Corporate Compliance. Manages audit process and drives for success.

  • Establishes clear objectives and deliverables for each program that support the LOB’s business.

  • A Program Manager is often expected to manage multiple programs in parallel..

  • Develops Offer Lifecycle deliverable document(s), schedules timely executive reviews, and delivers phase reviews along with interim updates. Tracks progress, reports status and makes necessary corrections to achieve program objectives.

  • Establishes working relationships and influences/persuades at the Manager, Director, and General Manager, Vice President, and Senior Vice President level.

  • Subject matter expert in product development processes, product/solution areas, and customer needs and usage. Builds effective, high performance core product Program teams and provides ongoing performance feedback to functional management.

  • Leads the cross functional team to define the product/solution definition and requirements.

  • Manages the creation, review and approval of the MRD and Phase Exit materials.

  • Works with core product design team and executive leadership to establish quality and customer experience goals for the program.

  • Works with the core product design team to establish plans to achieve the quality and customer experience goals.

  • Drives the creation, review and approval of the Program Plan or Statement of Work (SOW).

  • Manages major risks and issues through effective contingency planning and proper escalation. Ensures core product design team members communicate post mortem findings to the appropriate departments.

  • Manages and communicates program changes post Plan Exit using PCR’s to ensure cross functional/org alignment.

  • Analyzes and reports actual performance vs. Program goals.Drives team to deliver quality results at, or better than, quality goals.

Key Skills and Education

  • Product Lifecycle SME with proven success in leading programs to market on-plan

  • Expert intellectual capacity.

  • Expert cross-functional team management.

  • Expert interpersonal skills and adaptive communication style.

  • Expert ability to view situations objectively from different perspectives.

  • Expert ability to frame situations and make/drive decisions.

  • Expert ability to influence Problem solving.

  • Drives for results.

  • Innovates; Thinks and leads strategically.

Typically requires 15+ years of related experience in a professional role with a Bachelor’s degree; or 12+ years and a Master’s degree; or a PhD with 8+ years experience; or equivalent experience

Desirable Requirements

  • PMI certification desirable

  • CSM desirable

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you are ready to take ownership of ambitious and ground-breaking technical programs, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .