Dell Sr Advisor, Business Operations, Customer Support in Hopkinton, Massachusetts

Senior Advisor, Business Operations, Customer Support

Competitive salary

Hopkinton, Ma

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Sr Advisor, Business Operations on our Operations Team team in Hopkinton, Ma.

We’re proud to be in the solutions business at Dell. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Key Responsibilities

As a Program Manager in the Operations Team, you will be responsible for driving projects and work streams related to the Remote Customer Support team.

  • Work collaboratively with multiple teams within the Support Center

  • Drive local and global projects and programs to improve processes and training across CS teams

  • Work with business unit stakeholders to support results through communication and project management skills

  • Responsible for module/s of a project or for small to medium project/s Impact is within a significant scope project or part of a function or process.

  • Identifies areas of risk/opportunities and influences and implements continuous improvements.

  • Maintains awareness of trends, business conditions and internal process and practices impacting project/program(s) Provides over-arching results, recommendations, and documentation.

  • Develops recommendations and implements solutions to project/program challenges.

  • May facilitate partner alignment and maintain partner relationships

Essential Requirements

  • Highly organized

  • Strategically minded

  • Detail Oriented

  • Proactive, out of the box thinker

Desirable Requirements

  • Bachelors Degree with 5+ years experience

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you share our passion for data and you’re keen to play a key role in driving progress, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .