Dell Technical Program Manager - Product Security in Hopkinton, Massachusetts

Program Manager - Security

Hopkinton , MA

Dell is a worldwide provider of information technology services and business solutions to a broad range of clients. We seek men and women who share our values, thrive in a team environment, and recognize the importance of accountability; people who strive to exceed expectations to ensure our Clients' success.

We are currently seeking a Security Technical Program Manager to join our Product Security Office, located in Hopkinton, MA.

The Security Technical Program Manager will provide program management oversight of Security engagements across Dell’s divisions. The chosen candidate will define and implement best practice methods, processes, tools and continuous improvement initiatives aimed at increasing the efficiency of Dell’s product security incident response processes.

Key Responsibilities

  • Engage with external security researchers and research organizations

  • Work with engineering and support organizations to triage vulnerability reports and determine the impact on Dell products

  • Manage and drive vulnerabilities to resolution working with cross-functional teams

  • Coordinate communication of vulnerability impact and remedy information to customers

  • Define and report program roadmap, status, development issues and success metrics

  • Manage against defined process timelines and requirements

  • Ensure completion of all specific deliverables and tactical initiatives required to support programs

  • Identify, escalate and ensure resolution of issues impacting successful execution of programs

  • Drive consistency and standardization of defined process and implement opportunities for process improvement

  • Work and collaborate with other team members to develop tools and services for the rollout of secure product development at Dell

Essential Requirements

  • Bachelor’s Degree in Computer Science, Risk Management, Information Technology or related field

  • 5+ years of experience in Engineering Operations, Security Operations, Product Lifecycle Management, or Incident Response

  • Experience in security and risk management

  • Proven knowledge of engineering operations and product lifecycle process, tools and metrics

  • Ability to dialogue with engineering at a reasonable level of technical depth

  • Ability to prioritize projects, tasks and deliverables and manage dynamic priorities

  • Ability to drive moderately complex, cross-organizational initiatives through the influencing of and negotiation with stakeholders who at times may hold competing priorities

Desirable Requirements

  • Experience implementing security and incident management processes is a plus

  • Strong analytical, process management and reporting skills

  • Excellent written and verbal communication skills

  • Results-driven and accountability-minded


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you are ready to take ownership of ambitious and ground-breaking technical programs, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

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