Dell Partner Management Senior Advisor - Channel Services in Houston, Texas
Partner Management Senior Advisor – Channel Services
Location: Hopkinton, MA or Round Rock, TX or Remote in U.S.
The Global Services Partner Program team within SDS is responsible for the development and execution of partner programs that enable profitable growth of services revenue and margin with our Dell EMC Channel partners while ensuring service delivery quality and outstanding customer satisfaction – in alignment with the Dell Technologies Partner Program. Key to our service program strategy are “Service Competencies”, providing qualifying Channel Partners with the opportunity to acquire the necessary capabilities and become authorized to deliver services on select Dell EMC products and solutions. A corresponding key element is Performance Management, a framework based on measuring partner service delivery quality, ensuring adherence to performance standards while providing incremental benefits for partners with outstanding performance records.
Join us as a Partner Management Senior Advisor on our Global Services Partner Program team in Hopkinton, MA, Round Rock, TX or remotely in the U.S. to do the best work of your career and make a profound social impact.
What you’ll achieve
Join Dell and you’ll work in a dynamic environment with other motivated, talented professionals who inspire greatness in their teammates. Our unique position as a technology leader ensures that you’ll always be challenged in your work and supported in reaching your goals.
Be responsible for the successful execution of our service program strategy
Manage the roll-out of new and updated service program elements in conjunction with the Global Channel team, including Federal initiatives
Drive partner readiness (pre-launch) and partner adoption (post-launch) in close alignment with Field Sales, Channel teams, and Federal stakeholders
Evaluate overall results and impact of program strategy through relevant KPIs
Seek and incorporate input from internal stakeholders (field sales, channel teams, service delivery, operations) and external sources (Channel partners, industry analysts) into strategy development and execution
Lead cross-functional effort for on-going service program evolution, with a focus on new product and service offers for our channel partners
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Must be U.S. citizen due to Federal requirements
8+ years of relevant experience with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD
8+ years of channel experience with 2+ years business experience with Product Management expertise
Track record for successful collaboration with virtual teams in highly matrixed and diverse environments
Must be able to represent the partner services programs across all Global Services disciplines
Channel sales or services sales background
High level of business skill and acumen, preferably including channels and service delivery
Effective communication and presentation skills, including to executive audiences
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .