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Dell Advisor, IT Service Operations in Hyderabad, India

Job Title: Advisor, IT Service Operations (I7); Hyderabad

Dell IT Overview:

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities—all at a company that is proud to be diverse and inclusive. Learn more ( on how we are closing the diversity gap.

The Centre of Excellence (COE) team provides operations support and Change Management for Business to Business (B2B) and other Middleware Technology Integrations solutions at Dell. This role will provide support to that change management process across various Dell business segments which is using these middleware technologies.

Join us to do the best work of your career and make a profound social impact as an Advisor, on our IT Service Operations team in Hyderabad

Key Responsibilities:

  • Provide operations support and Change Management for Business to Business (B2B) and Middleware Enterprise solutions at Dell.

  • Provide support to Incident Management processes and its life cycle until Service Availability of the systems are resumed.

  • Resolve issue that is logged through Helpdesk and ensure resolution meets the SLA.

  • Provide support on 24X7 shift, on-call, on-site and rotational shifts.

  • Work closely with users for timely fix or enhancements and manage product quality with proper tracking.

  • Responsible in planning, performance tuning of systems, documenting best practices, analyzing and fixing recurring issues in systems.

  • Communicates with all stakeholders (customers, development teams, end users, etc.) to address system issues.

Essential Requirements :

  • Bachelor's Degree in IT or related field with 6-8 years of experience in applications support and/or development

  • Experienced in technology such as Oracle Weblogic, SOA/OSB,

  • Experience working under platforms, Linux,IBM MQ and Java

  • Knowledge of EDI, A2A, B2B, EAI, XML, web services and IT Infrastructure

  • Ability to work in a team environment and as an individual contributor

  • Hands-on experience in trouble shooting complex issues in the above technology space and manage Service Requests (SR's) to resolution effectively.

  • Experience working in a globally distributed IT and Business teams.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (