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Dell Analytics Advisor in Hyderabad, India

Web Production Advisor

Our website showcases our world-leading, mold-breaking tech company at its best. Our Web Production team owns the site’s overall content, application and development. From managing the development of editorial content to harnessing the potential of web-based programs, we ensure our website is fit for purpose and more. Using our considerable experience and creative vision, we work on graphics, animation and functionality, alongside icons, color schemes and web infrastructure so our product range can come to life online.

Join us to do the best work of your career and make a profound social impact as a Web Production Advisor on our Web Production team in Hyderabad

What you’ll achieve

Design, specify, implement and maintain website solutions. Determine customer requirements Develop and evaluate solutions and functional specifications of moderate to high complexity & Partner with subject matter owners and IT to ensure effective, updated and informative websites.

You will:

  • Understand and provide analytics on Content management operation and site quality across various platforms like Dell.com, Premier, E-support and DellTechnologies.com.

  • Understand customer journey, understand contact points, identify measures, and provide solutions towards simplifying/ unifying customer journey on Dell platforms.

  • Develop RTB metrics & definitions for each domain – drive adoption of these metrics and deliver insights into how they enable performance & user experience

  • Conduct ad-hoc Insights to inform use cases and concepts to support team’s pursuit of platform goals.

  • Work closely with Data Science / Data Engineering (reporting-visualization) to create the right data set for continued analysis - collect and transform unstructured data into actionable insight.

  • Deliver 1-2 new ideation and hypothesis in a quarterly basis, deliver point of view documents in relevant area on a regular basis

  • Establishing relationships with key business partners (includes designers, business leads et) or Point of Contacts to improve added value for business

  • Contribute to improve Process and reduce overall issues via algorithmic solution (Python)

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Education MBA/ degree in business administration or Bachelor’s degree or higher in Engineering, Computer Science/IT, Finance, Math, Statistics. With 4-7 Years of Industry experience.

  • Presentation, leadership, business influence, and project management skills

  • Capability to identify and troubleshoot potential Business issues

  • Worked as a business analyst in Analytics/ Business Intelligence/ Consulting - Candidate should have played a role where he/she has been accountable for delivery within a business area

  • Highly proficient in Excel, moderate knowledge of at least one of Tableau/ Power BI

  • Business experiences working in contact center domain allowing for strong interconnection between analyses and solving of business problems.

  • Experience with Hadoop in data extraction and manipulation

  • Understanding of Statistical and data modelling with Python/R or in-depth knowledge of data base functions and query languages (SQL)

  • Communication skills, including the ability to convey analytic insights effectively to both IT and business audiences.

Desirable Requirements

  • Knowledge of contract strategy, Phone/Chat/Email will be helpful

  • Handled contact center data in any previous roles

  • Experience working in the retail / eCommerce space

  • Proficiency in using digital analysis tools like Adobe Site Catalyst

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: 15th Oct

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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