Dell Digital Content and Tools Product Manager in Hyderabad, India

The Online Quality Team is now hiring a Product Manager. As a Product Manager, you will be responsible for the defining requirements for future-state Publishing and Quality Operations Tools features. Specifically, you will be responsible for the vision of defining and driving new capabilities to online quality as well as tools consolidation, automation and integration.

This is a key role in the Content Operations Group and with many stakeholders including both internal business partners (Content Operations, eCommerce Engineering, Online Business Team, etc.) and Technology Vendors to improve quality as well as efficiency of quality operations and ultimately the overall customer satisfaction on Dell.com

Responsibilities:

  • Identify opportunities in the accuracy of online content, product, and pricing

  • Analyze customer and business needs to determine the appropriate prevention-focused solutions

  • Define and drive requirements to enable online quality tools (Site Scans, Crawlers, etc.) consolidation, automation and integration with upstream publishing tools.

  • Develop deep domain expertise, building competitive landscape awareness, and provide consulting on best practices and emerging trends

  • Provide subject matter expertise for the assigned online capabilities area(s) (Product/Pricing Publishing System and Content Management Systems) and drive for long term roadmap recommendations

  • Drive need and priority throughout the software development lifecycle

  • Define Key Performance Indicators (KPI’s) for Tool Consolidation, Automation, and Integration

Qualifications:

  • 8+ years relevant experience

  • Experience in constructing complex solutions and documenting requirements (written samples will be requested)

  • Experience in process/tools mapping, streamlining and automation

  • Functional knowledge of online content and publishing tools

  • Strong communication and partnering skills

  • Project management

  • Demonstrate advanced attentiveness to quality and productivity.

  • Ability to deal with ambiguity in a fast-paced e-business environment

Preferences

  • Global project experience preferred

  • Experience with Agile practices preferred

  • PMI/Project+ certified/experience preferred

  • Design Thinking/Lean/Six Sigma Experience

Preferences

  • Global project experience preferred

  • Accenture Digital Diagnostic (Maxamine) Experience

  • Ruby Script

  • Experience with Agile practices preferred

  • PMI/Project+ certified/experience preferred

  • Design Thinking/Lean/Six Sigma Experience