Dell Channel Engagement Manager in Istanbul, Turkey

Channel Engagement Manager

Competitive salary

Istanbul, Turkey

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Sales Operations Unit at Dell, we are looking for a Channel Engagement Manager to join our team in Turkey.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

The Channel Engagement manager (CEM) provides a single point of accountability for strategic partners within DellEMC Channel and Distribution. The role is strategic working directly with the Partners and Sales to be the face of DellEMC channel operations with focus on delivering a positive customer experience. The CEM will ensure an optimized flow of DellEMC products from planning to order management, delivery and sales out. They will act as escalation point for operational issues with a focus on process optimization. The CEM will work with DellEMC cross functional support teams across Dell Technologies in order to understand the business needs and lead strategic improvements to enable the business. Translate business processes and requirements into positive customer experience with end to end coverage in alignment with GTM strategy while demonstrating the ability to meet expected deadlines with a sense of urgency. A top priority is to promote and improve the Partner Experience and act in a way that compliments Dell’s Corporate Responsibility.

Key Responsibilities

  • Key relationship owner for designated Channel Partners and Distributors

  • Operational onboarding & managing L3 escalations; along with facilitating / ensuring Low-Cost logistics model is applied (where applicable) for all deals.

  • Establishes governance with Order Entry, Logistic, Supply Chain, Care, and Finance on readiness process. Identifies issues/process improvements for workgroup to improve customer experience or productivity.

  • Lead Operations component and KPI’s in the Partner QBR sessions. POC for generalist knowledge of Programs including Audits and Tool.

  • Ensure all readiness processes are followed and timelines are clearly communicated to the customers and account team.

  • Have a thorough understanding of channel cycles and trends. Incorporate historical trend analysis into process and consistently look for ways to shorten cycle times.

  • Manage business / project risks including the development of contingency place. Facilitate Daily/Weekly meetings with cross functional teams, and present updates in the weekly OPS reviews if needed.

Essential Requirements

  • Ability to analyze detailed information and draw accurate conclusions. Strong project management skills

  • In-depth understanding of business environment.

  • Understands industry trends.

  • Consultative skills, as well as understanding of key sales and management reporting tools.

  • Advanced computer skills

  • Confident, Structured, Proactive and Result driven

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Equal Opportunity Employer

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.