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Dell Senior Advisor, Technical Account Manager in London, United Kingdom

Technical Account Manager, HCI

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer’s go-to person when there’s an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.

Dell EMC is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities:

The Technical Account Manager (TAM) is a post-sales resource within a specific Dell EMC Technology practice. The TAM helps drive technical activities proactively, as well as the customer's technical go-to person during customer service events. The TAM's core attribute is to help the customer avoid problems before they occur and focus to ensure environmental stability.

You will:

  • Ensure best practices are being adhered to within the customer's environment, striving toward delivering consistent service levels by exceeding customer expectations and avoid customer escalations.

  • Help manage and coordinate the processing, communication, and implementation of the technical related changes, including changes related to customer requests, Field Change Order (FCO), reconfigurations, and is engaged on all upgrade and execution plans.

  • Maintains awareness of all complex service matters including Technical Solutions implementations and activities.

  • Reporting will include (and not limited to) technical performance trending, code level review/recommendations, and a review of relevant Service Requests open within a customer's environments.

  • Builds value-added relationships within the domain of the account to become the trusted advisor.

Essential Requirements

  • Extensive knowledge of VmWare is required

  • Significant experience working in Converged/Hyper Converged Infrastructure environments

  • Experience working in an account management role with Enterprise customers

  • Problem solving skills particular to the specified practice

  • ​Excellent interpersonal skills with an interest in keeping up to date with industry trends and willingness to learn new technologies​

Desirable Requirements

  • Bachelor’s Degree (Technical) & 5+ years relevant experience

  • Knowledge and or experience in Network/Infrastructure security

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more (https://jobs.dell.com/diversity-and-inclusion) on how we are closing the diversity gap.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: 31/03/2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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